Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Brendan Endsley

Grand Junction,CO

Summary

Personable and dedicated Customer Service Representative with extensive experience in automotive industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Goal-oriented Friendly and outgoing worker with dedication to reliability and efficiency. Skilled at route planning and collaboration.

Overview

5
5
years of professional experience

Work History

DOT Courier

Federal Express
Grand Junction, CO
11.2023 - Current
  • Organized daily pick-up and delivery routes to optimize efficiency.
  • Used GPS navigation to plan routes and rerouted for unexpected delays.
  • Loaded and unloaded cargo using appropriate equipment such as dollies and carts.
  • Delivered goods in a safe manner that minimized risk of damage or loss.
  • Performed routine air and fluid checks and refueling for vehicles.
  • Sorted parcels according to delivery route.
  • Quickly responded to customer inquiries to improve business relationships.
  • Scanned inbound and outbound packages to sort for destination.
  • Answered customer questions on courier features of service, keeping customers informed about company and services.
  • Coordinated parcel delivery using strong time management skills.
  • Maintained accurate records of all deliveries, including tracking numbers and signatures.
  • Met deadlines while adhering to DOT regulations regarding hours of service.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Assisted in resolving customer complaints or issues in a timely fashion.

Service Advisor

Grand Junction Chrysler, Jeep, Dodge
Grand Junction, CO
05.2022 - 11.2023
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Strengthened customer retention by offering discount options.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Utilized in-house systems and software to drive customer interaction and communication through service process.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Prepared invoices for services rendered and collected payments from customers.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Upsold additional products or services when appropriate.
  • Answered phone calls and responded to questions and concerns.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.

Tree Trimmer

4 Seasons Tree Care LLC
Delta, CO
09.2020 - 05.2022
  • Responded promptly to emergency calls concerning fallen trees or limbs after storms or high winds.
  • Guaranteed customer satisfaction through quality service delivery.
  • Filled out job or shift report forms for supervisors.
  • Utilized climbing gear, chainsaws, pole saws, and other tools for trimming and cutting trees.
  • Installed braces, cables and stakes to support tree growth.
  • Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
  • Eliminated diseased, damaged, overcrowded or weak branches.
  • Provided expert advice on the best methods of trimming branches.
  • Cleared job site following project completion by loading branches and debris into work trucks.
  • Removed and properly disposed of debris to maintain worksite safety.

Canvasser

The source H2O
Grand Junction, CO
01.2020 - 09.2020
  • Arranged and directed delivery and installation of products and equipment.
  • Participated in sales presentations, explaining and showcasing positive features and advantages of products or services.
  • Distributed product samples or literature detailing products or services.
  • Explained products and prices to customers, demonstrating use of products.
  • Collaborated with other members of sales team to reach targets.
  • Contacted customers by phone and mail to offer merchandise or service.
  • Circulated among potential customers or traveled by foot or automobile to deliver or sell merchandise or services.
  • Displayed knowledge of product or organization to attempt to sway opinions.
  • Knocked on assigned household doors while collecting data about voter preferences.
  • Fostered active discussions to build connections with people.
  • Contacted satisfied customers to offer additional services.

Lube Technician

Grand Junction Chrysler, Jeep, Dodge
Grand Junction, CO
08.2018 - 01.2020
  • Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
  • Evaluated vehicle schematics to assess required parts and order accordingly.
  • Communicated with customers regarding status of service work and estimated timeframe for completion.
  • Reviewed completed work and road-tested vehicles.
  • Performed complete vehicle maintenance inspections and tapped off fluid levels.

Education

Technical Certificate - Automotive Technology

Western Colorado Community College
Grand Junction, CO
05-2018

Skills

  • Customer Service
  • Direct Sales
  • De-Escalation Techniques
  • Quality Control
  • Conflict Mediation
  • Verbal Communication
  • Relationship Building
  • Computer Skills
  • Service Recommendations
  • Door-To-Door Sales
  • Data Entry
  • Sales Pitch Development
  • Technical Skills
  • Goal-Oriented
  • Survey Taking

Affiliations

When not working I enjoy the outdoors such as snowboarding, fishing, hiking and the occasional tinkering on personal vehicles.

I tend to make the best of what i can and try to be as productive as i can with my off time.

I am extremely agreeable and honest, I believe strongly in the importance of social connections and the opinions of others. I also believe in the fairness of everyone and have always known the difference of right and wrong in social settings.

Timeline

DOT Courier

Federal Express
11.2023 - Current

Service Advisor

Grand Junction Chrysler, Jeep, Dodge
05.2022 - 11.2023

Tree Trimmer

4 Seasons Tree Care LLC
09.2020 - 05.2022

Canvasser

The source H2O
01.2020 - 09.2020

Lube Technician

Grand Junction Chrysler, Jeep, Dodge
08.2018 - 01.2020

Technical Certificate - Automotive Technology

Western Colorado Community College

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Brendan Endsley