Brendan Faircloth
Autryville,North Carolina
Summary
Detail-oriented Customer Service Representative with 3 years of sales experience. Expert in Warehouse and Banking industry protocols with proven history of leading shifts with excellent guidance and employee leadership. Trained in multiple types of leadership activities as well as customer service related tasks and committed to punctuality.
Overview
10
10
years of professional experience
Work History
Company Owner
Airfairgaming
Autryville, NC
01.2022 - Current
- Managed 2 employees by supervising daily tasks.
- Created vision and mission for Clothing and merchandise company and kept employees focused on achieving both.
- Spearheaded revenue growth through sales, new and enhanced product development and new market penetration.
- Held management team accountable for setting and reaching short-, mid- and long-term goals.
- Aligned branding initiatives and sales strategies with client goals.
- Supported company goals through careful reinvestment of profits.
- Motivated employees to consistently improve performance through company-wide incentive plans.
Customer Service Representative
Sykes Inc.
Fayetteville, United States
04.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered over 50 customer telephone calls and or chats daily promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Team Leader
Shenron's Lair
Autryville, NC
01.2018 - 09.2020
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of 10 members while providing exceptional customer service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Facilitated training for associates through daily coaching and regular performance appraisals.
Forklift Operator
Mann+Hummel
Fayetteville, NC
01.2019 - 03.2020
- Unloaded and stacked materials by raising and lowering lifting devices.
- Unloaded materials and goods at designated locations for best project availability.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Removed orders from storage, wrapped and staged for shipments.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Packed items into appropriate containers for shipment.
- Manually counted Number of picked and packaged orders for any loss
- Boosted team performance by moving materials with forklifts, cranes and other equipment
Picker & Packer
Walmart
Dunn, NC
08.2017 - 10.2018
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Removed items from shelves or storage bins and scanned tags.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Scanned packages and boxes and moved to loading dock for shipment.
- Printed labels, packaged boxes and loaded into outbound containers.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Pulled orders quickly to maintain demanding productivity goals
Data Entry Specialist
DuBose Steel
Roseboro, NC
07.2015 - 06.2017
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Identified data entry errors and reported to necessary departments.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
Car Salesman
Go Automotive
Clinton, NC
01.2015 - 06.2015
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Completed registration paperwork and sales documentation.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options
- Negotiated purchase prices and explained sales, warranty and optional products
- Located desired vehicles at auctions and other dealerships
Education
Bachelor of Science - Kinesiology
Campbell University
Buies Creek, NCHigh School Diploma -
Lakewood High School
Salemburg, NC06.2012
Skills
- G-Suite
- Flexible and Adaptable
- Self-Motivated
- Team Building
- Decision-Making
- MS Office
- Data Entry
- Excellent Communication
- Active Listening
- Multitasking Abilities
Youtuber
I run my personal Youtube account where I have two teams of players that represent my LLC at Airfairgaming and brand to help spread the word about our merchandise and clothing brand. We showcase gameplay and deck profiles to educate our subscribers!
Timeline
Company Owner
Airfairgaming
01.2022 - Current
Customer Service Representative
Sykes Inc.
04.2020 - Current
Forklift Operator
Mann+Hummel
01.2019 - 03.2020
Team Leader
Shenron's Lair
01.2018 - 09.2020
Picker & Packer
Walmart
08.2017 - 10.2018
Data Entry Specialist
DuBose Steel
07.2015 - 06.2017
Car Salesman
Go Automotive
01.2015 - 06.2015
Bachelor of Science - Kinesiology
Campbell University
High School Diploma -
Lakewood High School
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