Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brendan Farley

Bellevue,WA

Summary

Dynamic Parking Ambassador with a proven track record at Republic Parking, excelling in customer service and conflict resolution. Enhanced operational efficiency through effective training and adherence to parking regulations.

Overview

15
15
years of professional experience

Work History

Parking Ambassador

Republic Parking
09.2022 - Current
  • Oversaw parking operations, ensuring efficient flow and customer satisfaction.
  • Trained staff in best practices for customer service and compliance with regulations.
  • Trained new team members on best practices in daily operations imparting valuable knowledge that improved overall staff performance levels.
  • Organized and filed expenditure reports.

Parking Attendant

Republic Parking
09.2015 - Current
  • Assisted customers with parking inquiries and directions to enhance service experience.
  • Monitored parking area to ensure safety and compliance with regulations.
  • Operated parking payment systems to process transactions efficiently.
  • Maintained cleanliness of parking facilities to promote a welcoming environment.
  • Conducted regular inspections of parking spaces for maintenance needs.
  • Adapted quickly to changing conditions and peak traffic flow times.
  • Provided support in enforcing parking policies and procedures effectively.
  • Answered general questions about parking fees, facilities, and directions.
  • Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
  • Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
  • Kept parking lot usage orderly by enforcing parking regulations.
  • Maintained a safe and secure parking environment by conducting regular patrols and reporting any suspicious activity.
  • Monitored parking space availability to direct customers to open spots quickly.
  • Reduced wait times for customers by swiftly processing vehicle entries and exits using automated systems.
  • Directed patrons to designated parking spaces.
  • Collaborated with security team to monitor surveillance cameras and maintain overall safety in the parking facility.
  • Issued parking citations to enforce parking regulations.
  • Provided exceptional customer service, addressing inquiries and resolving any parking-related issues.
  • Contributed to increased revenue by accurately collecting parking fees and managing transactions.
  • Kept parking area clean and well-maintained, removing debris and snow as necessary to ensure customer safety.
  • Performed routine maintenance checks on parking equipment, promptly reporting any malfunctions for repair or replacement.
  • Supported special events by coordinating temporary parking accommodations and directing traffic as needed.
  • Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
  • Delivered prompt assistance to customers with lost tickets or parking location issues.
  • Enhanced security of parking lot by conducting regular patrols.
  • Directed vehicles to appropriate parking spaces to maximize lot space and efficiency.
  • Engaged with customers to provide directions and information about local amenities and attractions.
  • Assisted in maintenance of parking equipment, ensuring functionality and reliability.

Courtesy Clerk

Safeway
06.2010 - 09.2014
  • Assisted customers with inquiries, ensuring a positive shopping experience and enhancing customer satisfaction.
  • Maintained cleanliness and organization of store, promoting safety and efficiency in high-traffic areas.
  • Operated cash register accurately, processing transactions and handling various payment methods effectively.
  • Stocked shelves efficiently, managing inventory levels and ensuring product availability for customers.
  • Trained new courtesy clerks on store policies and procedures, fostering a supportive work environment.
  • Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
  • Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
  • Supported store operations by lending a hand in other departments as needed, demonstrating adaptability and teamwork.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Managed timely and effective replacement of damaged or missing products.
  • Cross-trained and backed up other customer service managers.

Education

Bachelor of Arts - Biology

Pacific Lutheran University
Tacoma, WA
09-2015

Skills

  • Strong customer service
  • Dependability
  • Effective problem solving
  • Parking regulations
  • Ticketing
  • Safe driving
  • Cash handling expertise
  • Vehicular operation
  • Conflict resolution
  • Client service
  • Incident reporting
  • Traffic control
  • Valet services
  • Teamwork

Timeline

Parking Ambassador

Republic Parking
09.2022 - Current

Parking Attendant

Republic Parking
09.2015 - Current

Courtesy Clerk

Safeway
06.2010 - 09.2014

Bachelor of Arts - Biology

Pacific Lutheran University

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Brendan Farley