Brendan Garris

• Used ticketing systems to manage and process support actions and requests.
• Managed high levels of call flow and responded to technical support needs.
• Patched software and installed new versions to eliminate security problems and protect data.
• Maintained servers and systems to keep networks fully operational during peak periods.

• Responded to customer requests for products, services, and company information.
• Identified and resolved discrepancies and errors in customer accounts.
• Educated customers about billing, payment processing and support policies and procedures.
• Managed timely and effective replacement of damaged or missing products.

Handled 30+ customer calls daily to assist with inquiries, resolve issues, and schedule appointments.
Improved first-call resolution by 20% by actively listening and providing clear, accurate information.
Recognized for excellent service with positive feedback from both patients and supervisors.

Let me know if you want to add anything like software used or specific industries like healthcare.