Brendan Gavin
Solvay,NY
Summary
Versatile Senior Manager specializing in interpersonal collaboration and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
10
10
years of professional experience
Work History
Senior Manager
XPO Logistics
Liverpool, NY
04.2022 - Current
- Managed daily routes to control deliverable financial expectations to meet and exceed forecasts whilst also meeting efficiency variables and client expectations.
- Validated load plans, cargo readiness and transportation documentation for multiple clients, coordinating loads with multiple carrier partners.
- Managed warehouse and office staff, guiding through new system updates and ongoing procedure changes.
- Determined priorities and set policies for warehouse allocation & product management in collaboration with another dedicated client utilizing the same space.
Manager, Operations
XPO Last Mile
Harrisburg, PA
03.2021 - 03.2022
- Managed daily routes to control deliverable financial expectations to meet and exceed forecasts whilst also meeting efficiency variables and client expectations.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Coordinated with warehouse and corporate staff to complete specialized projects that exceeded expected forecasts while still maintaining daily operations.
Lead, Operations
XPO Last Mile
Windsor, CT
10.2018 - 03.2021
- Coached team members in techniques necessary to complete job tasks.
- Directed and supervised team of 3-5 engaged in material handling and product management.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Shared office space & coordinated with separate, dedicated department and maintain overall building integrity.
- Continuously checked products for quality assurance according to strict guidelines.
Sales Specialist
Home Depot
Enfield, CT
07.2017 - 08.2018
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Provided first-rate service to all customers and potential customers.
- Accepted and processed customer payments and balanced receipts and cash.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
Restaurant, Catering Support Staff
Max Restaurant Group
Hartford, CT
09.2012 - 04.2017
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Organized logistics, coordinated delivery and exceeded expectations for both private and public functions, large and small.
Education
High School Diploma -
Longmeadow High School
Longmeadow, MA06.2009
Skills
- Technical Proficiency
- Managing Career Progression
- Managing Program Activities
- Performance Tracking and Evaluations
- Data-Driven Decision-Making
- Logistics Operations Management
- Customer Service Expertise
- Fast Paced Work Environment Specialization
Timeline
Senior Manager
XPO Logistics
04.2022 - Current
Manager, Operations
XPO Last Mile
03.2021 - 03.2022
Lead, Operations
XPO Last Mile
10.2018 - 03.2021
Sales Specialist
Home Depot
07.2017 - 08.2018
Restaurant, Catering Support Staff
Max Restaurant Group
09.2012 - 04.2017
High School Diploma -
Longmeadow High School