Brendan Goff
Plainville,MA
Summary
Skilled Peer Mentor with valuable experience in providing academic and personal guidance to peers. Specialize in fostering positive relationships, resolving conflicts, and promoting effective communication. Strengths include active listening, empathy, problem-solving skills, and adaptability. Have consistently contributed to enhanced student success rates and overall college experience of mentees through mentoring strategies and development programs.
Highly skilled in customer service management with background as Assistant Customer Service Department Head. Proven ability to motivate teams, streamline processes and deliver top-notch customer experiences. Skilled at identifying opportunities for growth, contributing innovative solutions and driving continuous improvement. Strong communication skills, leadership abilities and commitment to promoting positive work environments have led to significant improvements in customer satisfaction rates and overall operational efficiency in previous roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Peer Mentor
Bridgewater State University Swim and Dive Team
Bridgewater, MA
10.2024 - Current
- I provided academic support and guidance to students in need of assistance.
- Facilitated group discussion sessions on topics such as study skills, college preparation, and career exploration.
- Assisted with the development of individualized plans for student success.
- Conducted one-on-one meetings to discuss student progress and provide feedback.
- Monitored student attendance and grades, providing follow-up when necessary.
- Developed strategies for helping mentees overcome personal challenges that may interfere with their education goals.
College Athlete
Bridgewater State University
Bridgewater, MA
10.2022 - Current
- Attended team meetings and practices to maintain physical conditioning and strategy.
- Developed strong relationships with teammates and coaches through regular communication.
- Provided leadership in game situations by motivating teammates, and giving direction when needed.
- Participated in community service events to promote the college athletics program.
- Adhered strictly to NCAA regulations regarding amateurism, benefits, and scholarships.
- Exercised strong leadership skills, and practiced self-discipline on and off the swim deck.
- Accepted constructive criticism from coaches and teammates to improve skills.
Assistant Customer Service Department Head
Stop and Shop Supermarket
Plainville, MA
03.2021 - Current
- Coordinated with other departments to ensure customers' inquiries were handled efficiently and effectively.
- Developed and implemented customer service policies, procedures, and standards.
- Guided customer service staff in resolving complex customer service issues.
- Supervised day-to-day operations of the customer service department.
- Analyzed customer feedback data to identify areas of improvement in customer service processes.
- Ensured compliance with applicable laws and regulations related to customer service activities.
- Trained new hires on customer service policies, procedures, and best practices.
- Created reports summarizing monthly customer satisfaction survey results.
- Resolved escalated customer complaints in a timely manner while maintaining excellent relationships with customers.
- Identified potential opportunities for process improvement within the department.
- Developed strategies to improve theoverall quality of services provided by the department.
- Drafted weekly and monthly progress reports highlighting achievements within the department.
"Bear Up" Athletic Representative
Bridgewater State University Athletics
Bridgewater, MA
10.2024 - 02.2025
- Provided a link between the student-athletes, coaches, and the athletics department.
- It is a significant achievementand speaks volumes about your dedication, hard work, and the positive impact you’ve made asa student and an athlete on your team.
Education
Bachelor of Arts - History/Secondary Education
Bridgewater State University
Bridgewater, MA06-2026
Skills
- Peer support
- Counseling
- Crisis support
- Recovery skills modeling
- Recovery support services
- Career Advising
- Multi-tasking
- Student Advocacy
- Social and emotional health
- Time management abilities
- Adaptability
- Leadership training
- Collaborative Teamwork
- Problem-solving abilities
- Presentation Skills
- Professionalism
- Team building
- IEP and Special Education
Accomplishments
- Little East Academic Honor Roll [Spring 2023, Fall 2023, Spring 2024]
- Little East Conference Team Academic Award
- 2023 MASCAC All-Academic Team
- 2024 MASCAC All-Academic Team
- 2023 Volunteer at EMISCA Swimming Clinic
- 2023-2024 College Swimming and Diving Coaches Association of America Scholar All-America Team
- 2023-2024 Academic All-District One Division III Men's Swimming & Diving Team by the College Sports Communicators
- 2023/2024 Little East All-Academic Team
- 2022/2023 Little East Swimming Champion
- 2023/2024 Little East Swimming Champion
Affiliations
- Varsity Swimming
Certification
- Communication MTELs
- Working on subject test
- Possibly working towards LSATs
Languages
Spanish
Limited
References
References available upon request.
Timeline
Peer Mentor
Bridgewater State University Swim and Dive Team
10.2024 - Current
"Bear Up" Athletic Representative
Bridgewater State University Athletics
10.2024 - 02.2025
College Athlete
Bridgewater State University
10.2022 - Current
Assistant Customer Service Department Head
Stop and Shop Supermarket
03.2021 - Current
- Communication MTELs
- Working on subject test
- Possibly working towards LSATs
Bachelor of Arts - History/Secondary Education
Bridgewater State University
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