Brendan Grill
Elizabethtown,PA
Summary
Responsible and efficient Support Staff Member well versed in providing technical and customer support. Considered a valuable team player and hardworking professional. Skilled at communication with clients and customers.
Overview
1
1
year of professional experience
Work History
Support Staff Member
BisectHosting
08.2022 - 07.2023
- Responded directly to customers through email and a ticket support system, as well as through live chat.
- Resolved customer complaints with diplomatic and courteous communication.
- Maintained in-depth knowledge of known issues and how to handle them.
- Created information slides on how to train new staff members.
- Created and organized over 500 canned responses to allow for more accurate information to be sent to customers.
Education
Computer And Information Sciences
Reading Area Community College
Reading, PASkills
- Social Media Knowledge
- Support Services
- High Level of Technical Knowledge
- Customer Communication
- Resolving Customer Issues
- Order Placement
- Filing and Data Archiving
- Customer and Client Relations
- Staff Orientation and Training
- Clear Communication
- Meeting Note Taking
- Customer Service
Timeline
Support Staff Member
BisectHosting
08.2022 - 07.2023
Computer And Information Sciences
Reading Area Community College
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