Summary
Overview
Work History
Education
Skills
Timeline
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Brendan Hamner

Seabrook,US

Summary

A highly motivated, self-driven team player with strong leadership and an outstanding work ethic. Highly skilled and experienced salesman with diverse qualities and attention to detail. Focused on going above and beyond to support the team and business. Knowledgeable and dedicated customer service professional with extensive experience in the Telecommunications industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients and co-workers. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Customer Service & Sales Professional

Terminix
02.2023 - Current
  • Assisted customers by answering questions and responding to inquiries.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved concerns with products or services to help with retention and drive sales.

Assistant Store Manager

AT&T (Prime Communications)
05.2022 - 12.2022
  • Maintained customer satisfaction
  • Provided primary customer support to internal and external customers.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Customer Service

Xfinity
09.2020 - 06.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Provided information regarding charge accounts and loyalty programs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Landscaping Crew Member

Second Chance Landscaping
06.2018 - 09.2020
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
  • Installed stonework according to landscape design plan and client specifications.

Sales Team Leader

AT&T (Corporate)
05.2016 - 08.2018
  • Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
  • Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
  • Trained new hires and coached peers on selling techniques, overcoming objections and new promotions
  • Provided exceptional customer service to foster client loyalty and satisfaction.

Machine Operator

FlexSteel
01.2013 - 11.2015
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.

Education

Associate of Arts - General Business

Georgian College
Barrie, Ontario

Skills

  • Retail Sales Customer Service
  • Call Center Operations
  • Payment Processing
  • Customer Service Excellence
  • Sales Expertise
  • Customer Relations
  • Active Listening
  • Staff Training
  • Senior Leadership Support
  • Customer Service and Assistance
  • Professional Telephone Demeanor
  • Keyboarding Skills

Timeline

Customer Service & Sales Professional

Terminix
02.2023 - Current

Assistant Store Manager

AT&T (Prime Communications)
05.2022 - 12.2022

Customer Service

Xfinity
09.2020 - 06.2022

Landscaping Crew Member

Second Chance Landscaping
06.2018 - 09.2020

Sales Team Leader

AT&T (Corporate)
05.2016 - 08.2018

Machine Operator

FlexSteel
01.2013 - 11.2015

Associate of Arts - General Business

Georgian College

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Brendan Hamner