Brendan Hawkins
Long Beach
Summary
Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
11
11
years of professional experience
Work History
SCAN Health Plan
06.2024 - Current
- Efficiently answer members questions regarding insurance claims, coverage details, and provider support questions.
- Reach out to providers office for information regarding members healthcare and copay disputes.
- Front line contact center agent responsible for driving SCAN’s customer service philosophy of keeping seniors Healthy and Independent
- Participate in member calling projects as assigned to support the overall SCAN goal of membership retention.
Front Desk Receptionist
St. Johns Well Child
08.2018 - 04.2024
- Completed clerical duties and tasks for clinic administration.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Manager
Starbucks
02.2015 - 07.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Sanitized equipment and wiped down counters and tables to prevent the spread of germs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Trained new employees in groups and in one-on-one scenarios.
Barista
Starbucks
12.2014 - 02.2015
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Sanitized equipment and wiped down counters and tables to prevent the spread of germs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Trained new employees in groups and in one-on-one scenarios.
Education
High School Diploma -
New Designs Charter School
Los Angeles, CA01.2013
Skills
- Verbal and Written Communication
- Conflict Management
- Hospitality Service
- Customer Assistance
- Team Collaboration
- Medical Records
- HIPAA
- Medical Scheduling
- Packaging and Mail Receiving
- Word Processing
- Microsoft Office
- Telephone Etiquette
- Call Answering and Routing
- EClinicalworks (ECW)
Timeline
SCAN Health Plan
06.2024 - Current
Front Desk Receptionist
St. Johns Well Child
08.2018 - 04.2024
Manager
Starbucks
02.2015 - 07.2018
Barista
Starbucks
12.2014 - 02.2015
High School Diploma -
New Designs Charter School
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