BRENDAN HEATHER
Rancho Cucamonga,CA
Summary
Results-driven Restaurant General Manager with extensive experience in luxury hotels and casinos, committed to delivering exceptional guest experiences. Skilled in executing Forbes standards to ensure high-quality service and operational excellence. Proven ability to lead diverse teams and drive profitability while maintaining a focus on customer satisfaction.
Overview
6
6
years of professional experience
Work History
General Manager - The Pines Modern Steakhouse
Yaamava' Resort & Casino
09.2023 - Current
- Increased total revenue by 7% year-over-year while improving guest satisfaction scores by 5%.
- Contributed to achieving and maintaining Forbes 4-Star and AAA 4-Diamond recognition through exceptional service and operational excellence.
Corporate General Manager
Mina Group
06.2022 - 09.2023
- Ensured consistent product quality by overseeing operations across multiple departments while maintaining rigorous quality control standards.
- During my time at Wit & Wisdom in Sonoma, drove the restaurant to profitability for the first time, achieving a 6% profit margin for May 2023.
Operations Manager
Brezza & Bar Zazu
05.2021 - 06.2022
- Successfully opened two independent restaurants during the grand opening of Resorts World Las Vegas.
- Hired and trained over 100 hourly front-of-house staff members, ensuring high standards of service and operational efficiency.
Corporate Task Force Manager
Mina Group
05.2020 - 05.2021
- Task force assignments included Mina Family Kitchen in San Francisco, CA, Wit & Wisdom in Sonoma, CA, Ornos Estiatorio in Aventura, FL, Bungalow Kitchen in Long Beach, CA, and Pabu Izakaya in San Francisco, CA.
- Orchestrated positive customer experiences by overseeing all front-of-house operations in each restaurant.
Restaurant Manager
International Smoke By Michael Mina
09.2018 - 04.2020
- Managed day-to-day operations, supervising and delegating tasks to over 30 team members daily to ensure smooth workflow and optimal service delivery.
- Assisted in the opening of additional locations in Las Vegas and San Diego, contributing to successful launches and operational setup.
Education
Bachelor of Science - Business Administration
San Francisco State University
San Francisco, CA2019
Skills
- Leadership & Team Management
- Budgeting & Financial Management
- Customer Service Excellence
- Operational Efficiency
- Staff Training & Development
- Inventory Control & Cost Management
- Marketing & Promotions
- Health & Safety Compliance
Timeline
General Manager - The Pines Modern Steakhouse
Yaamava' Resort & Casino
09.2023 - Current
Corporate General Manager
Mina Group
06.2022 - 09.2023
Operations Manager
Brezza & Bar Zazu
05.2021 - 06.2022
Corporate Task Force Manager
Mina Group
05.2020 - 05.2021
Restaurant Manager
International Smoke By Michael Mina
09.2018 - 04.2020
Bachelor of Science - Business Administration
San Francisco State University
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