Brendan Heaton
Oswego,IL
Summary
Goal oriented, self driven individual with a desire for success.
Strong focus on building my team with daily interaction, role play and one-on-one sessions. Organized, strategic thinker with the ability to overcome objections all while gaining confidence with clients.
Overview
11
11
years of professional experience
Work History
Sales Manager
Greenway Automotive CDJR/FORD/GMC
Morris, IL
07.2023 - 03.2024
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Helped to prepare pre-owned vehicles to be front line ready and monitored pricing.
- Kept sales on top of mandatory manufacturer product training.
Sales Manager
Napelton Valley Hyundai
Aurora, IL
05.2023 - 07.2023
- Performed previous day no sale follow up.
- Completed all Customer Satisfaction Index follow up to ensure top scores.
- Closed deals upon manager turn over.
Sales Manager
Bill Jacobs Jaguar Land Rover
Hinsdale, IL
10.2020 - 04.2023
- Performed consistent daily HOT prospect meeting with the sales team.
- Increased sales Customer Satisfaction Index and market/region average while maintaining retention rates.
- Increased the market volume standing from 2nd and 3rd position to consistently the number 1 position.
- Organized specialized trainings fot the sales team.
Sales Advisor
Bill Jacobs Jaguar Land Rover
Hinsdale, IL
01.2017 - 10.2020
- Presented products and services to prospective and existing customers to meet client needs.
- Consistently ranked in the top two for both volume and Customer Satisfaction Index.
Sales Advisor
D'Arcy Buick GMC
Joliet, IL
01.2015 - 12.2016
- Presented products and services to prospective and existing customers to meet client needs.
Maintenance Technician
Blackhawk Industrial
Joliet, IL
11.2012 - 11.2014
- Operated hand and power tools to complete repairs.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Installed new systems, replacement parts and components to maintain proper operation.
Education
Some College (No Degree) -
Joliet Junior College
Joliet, ILGSM 1 Certificate -
NCM
GSM 2 Certificate -
NCM
Skills
- Sales Tracking
- Time Management
- Customer Service
- Verbal and Written Communication
- Customer Complaint Resolution
- Problem Solving
- Staff Training and Development
- Relationship Building
- Customer Satisfaction Index
- Negotiation
- Follow Up
- Appraising
- Reconditioning
- New and Pre-Owned Vehicle Marketing
Awards
- Land Rover Pinnacle
- 2023 Dealer of the Year Award presented by Dealer Rater
Timeline
Sales Manager
Greenway Automotive CDJR/FORD/GMC
07.2023 - 03.2024
Sales Manager
Napelton Valley Hyundai
05.2023 - 07.2023
Sales Manager
Bill Jacobs Jaguar Land Rover
10.2020 - 04.2023
Sales Advisor
Bill Jacobs Jaguar Land Rover
01.2017 - 10.2020
Sales Advisor
D'Arcy Buick GMC
01.2015 - 12.2016
Maintenance Technician
Blackhawk Industrial
11.2012 - 11.2014
Some College (No Degree) -
Joliet Junior College
GSM 1 Certificate -
NCM
GSM 2 Certificate -
NCM
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