Brenda N Hernandez
HEREFORD,TX
Summary
Experienced team member specializing in customer service, sales, and marketing. Quick learner with the ability to establish and nurture key customer relationships. Represents the establishment with a friendly and professional demeanor at all times. Bilingual associate excelling in providing friendly service and leading teams. Maintains composure and handles all business transactions effectively. Skilled in determining customer needs based on personal features and preferences. Excellent multitasker, communicator, and organizer. Proven sales leader with strong interpersonal communication skills and a track record of success with customers. Consistently surpasses targets to boost sales. Results-oriented achiever thriving in fast-paced environments, exceeding targets and driving success. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
Sales Representative & Branch Manger
Texas Car Title And Payday Loan Services
2021.03 - 2024.02
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Set up calendar with customer birthdays and other special events for personal touch.
- Exceeded goals for new accounts in single sales cycle.
- Trained and mentored new sales representatives.
- Implemented brand marketing and sales campaigns.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering advice on purchases and promoting additional products.
- Organized sales paperwork, presented proposals and finalized contracts.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Oversaw daily posting of payments to customer accounts.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Established procedures for collection of past due amounts.
- Worked with legal resources and recovery teams to manage default issues.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Supervised staff of collectors, monitoring phone calls and letters.
- Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Maintained compliance with federal, state, and local regulations governing debt collections practices.
Laundry Supervisor
Hereford Nursing & Rehabilitation
2019.01 - 2021.03
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Adhered to safety protocols by enforcing proper equipment usage.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
Sales Associate/Assistant Manager
Stripes Convenience Store
2017.03 - 2018.12
- Helping and assisting customers to check out also by providing information and resolving their complaints
- Answer customers' questions, and provide information on procedures or policies
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Issue trading stamps, and redeem food stamps and coupons
- Stock shelves, and mark prices on shelves and items.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Cashier/Customer Service
WALMART SUPERCENTER
2015.01 - 2015.11
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and
- Resolved customer complaints and maintained clean and tidy checkout area.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained customer satisfaction with quick and professional handling of product returns.
Certified Nursing Assistant
Trinity Nursing Home
2013.10 - 2014.05
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Obtained client medical history, medication information, symptoms and allergies.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
Education
Associate Degree In Nursing - Nursing
Amarillo College
Hereford, TXHIGH SCHOOL DIPLOMA -
Hereford High School
Hereford, TXSkills
- Account servicing
- Problem solving strength
- Client Service
- Customer Relations
- Staff Training
- Marketing
- Product promotions
- Performance improvement
- Account Management
- Records Management
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Friendly and Helpful
- Honest and Dependable
- Goal-Driven
- Excellent Written and Verbal Communication
- Organization
- Engaging with Diverse Customers
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Representative & Branch Manger
Texas Car Title And Payday Loan Services
2021.03 - 2024.02
Laundry Supervisor
Hereford Nursing & Rehabilitation
2019.01 - 2021.03
Sales Associate/Assistant Manager
Stripes Convenience Store
2017.03 - 2018.12
Cashier/Customer Service
WALMART SUPERCENTER
2015.01 - 2015.11
Certified Nursing Assistant
Trinity Nursing Home
2013.10 - 2014.05
Associate Degree In Nursing - Nursing
Amarillo College
HIGH SCHOOL DIPLOMA -
Hereford High School
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