Summary
Overview
Work History
Education
Skills
Timeline
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Brendan Hilliker

Lincoln,NE

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience

Work History

Custodial Supervisor

SBM Management Services LP
12.2023 - 07.2024
  • Managed a staff of 15+ employees
  • Prepared and submitted accident and injury reports.
  • Assigned job duties and monitored performance against objectives.
  • Recruited and selected well-qualified employees to fill vacancies.
  • Promoted efficient inventory practices among team members.
  • Enhanced workplace safety by enforcing proper use of equipment and adherence to safety protocols.
  • Developed customized cleaning plans tailored to each facility''s unique needs and requirements, improving overall effectiveness of services provided.
  • Consistently met or exceeded cleanliness standards through diligent supervision of custodial staff and personal attention to detail.
  • Increased customer satisfaction through prompt response to requests and concerns, addressing issues thoroughly and efficiently.
  • Provided comprehensive training for custodial staff, resulting in improved job performance and satisfaction.
  • Resolved personnel issues effectively, maintaining a harmonious work environment for all employees.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Maintained required records of work hours, budgets and payrolls.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.

Hot Shot Driver

84 Lumber
05.2023 - 12.2023
  • Managed paperwork effectively, keeping accurate records of completed deliveries and communicating any issues promptly.
  • Maintained strong relationships with clients by consistently delivering exceptional service in a timely manner.
  • Handled urgent requests efficiently, prioritizing tasks based on client needs and deadlines.
  • Enhanced customer satisfaction by maintaining professionalism and timely communication during pickups and deliveries.
  • Collaborated with dispatchers to coordinate efficient pickup and delivery schedules.
  • Safely transported high-priority cargo, ensuring timely delivery and minimizing risk of damage.
  • Completed thorough pre-and post-trip inspections to maintain safety standards and prevent breakdowns.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Navigated challenging weather conditions safely while maintaining schedule integrity for time-sensitive shipments.
  • Interacted with customers and offered exemplary service, escalating issues to manager.
  • Developed strong knowledge of local traffic patterns, allowing for quicker navigation when faced with road closures or delays.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Utilized GPS technology effectively to streamline navigation processes while avoiding costly detours or missed exits.
  • Verified accuracy of all deliveries against order forms.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Supervisor

RailCrew Xpress
01.2021 - 02.2023
  • responsible for dispatching 100+ drivers and distributing hours evenly and fairly between all of them
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Collected, arranged, and input information into database system.

Education

General Studies

Mclain Community High School
Lakewood, CO

Skills

  • Custodial machine operation
  • Restroom maintenance
  • Grounds Maintenance
  • Waste disposal
  • Cleaning techniques
  • Sanitation Standards
  • Chemical Handling
  • Safety oversight
  • Employee evaluations
  • Work Scheduling
  • Recycling management
  • Safety incident reporting
  • Problem-Solving
  • Customer Service
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent Communication
  • Customer Satisfaction
  • Team Leadership
  • Active Listening
  • Adaptability and Flexibility
  • Employee Training and Development
  • Decision-Making
  • Work Inspection
  • Relationship Building

Timeline

Custodial Supervisor

SBM Management Services LP
12.2023 - 07.2024

Hot Shot Driver

84 Lumber
05.2023 - 12.2023

Supervisor

RailCrew Xpress
01.2021 - 02.2023

General Studies

Mclain Community High School

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Brendan Hilliker