Brendan Housner
Portage,WI
Summary
Results-driven leader with solid background in food service planning, sales and management. Hardworking, ambitious and resourceful with clear understanding of business priorities and best practices. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Assistant Food Service Leader
Kwik Trip
07.2023 - Current
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Streamlined food preparation processes by implementing time-saving techniques, leading to a more efficient kitchen operation.
- Increased sales through the promotion of daily specials and seasonal menu items.
- Collaborated with Food Service Leader to develop innovative menu options, resulting in increased customer interest and repeat business.
- Conducted regular performance evaluations for staff members, offering constructive feedback for improvement when necessary.
- Supported supply management efforts through accurate inventory counts and diligent vendor communication to maintain adequate stock levels at all times.
- Provided ongoing support to staff members through coaching sessions and skill development opportunities.
- Established excellent rapport with coworkers to foster a cohesive team environment that maximized efficiency in all aspects of food service operations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Food Service Worker
Kwik Trip
08.2021 - 07.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Customer Service Cashier
Kwik Trip
05.2020 - 03.2021
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Customer Service Cashier
Kwik Trip
03.2018 - 05.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
Education
No Degree - Web Design
Madison Area Technical College
Madison, WIHigh School Diploma -
Montello High School
Montello, WI05.2018
Skills
- Food safety knowledge
- Food Preparation
- Sanitation Standards
- Employee Scheduling
- Waste Reduction
- Staff Training and Development
- Staff Leadership
- Customer Service
- Problem-Solving
- Reliable and Responsible
- Collaboration and Teamwork
- Workflow Planning
Timeline
Assistant Food Service Leader
Kwik Trip
07.2023 - Current
Food Service Worker
Kwik Trip
08.2021 - 07.2023
Customer Service Cashier
Kwik Trip
05.2020 - 03.2021
Customer Service Cashier
Kwik Trip
03.2018 - 05.2020
No Degree - Web Design
Madison Area Technical College
High School Diploma -
Montello High School
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