Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brendan Hypolite

New Castle,DE

Summary

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier/Restaurant Hostess

Buffalo Wild Wings
Wilmington, DE
08.2017 - 05.2019
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Performed other duties as assigned by management.

General Merchandise Associate

Target
Newark, DE
06.2018 - 07.2019
  • Inspected, stocked and rotated merchandise on shelves according to company policy.
  • Maintained cleanliness of sales floor and organized backroom stock.
  • Assisted customers with product selection, purchase decisions and inquiries.
  • Performed price checks for customers when requested.
  • Operated a forklift to move large quantities of merchandise around the store.
  • Organized back room storage areas to ensure efficient access to inventory when needed.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.

Supervisor

Securitas Security Services USA
Wilmington, DE
07.2019 - Current
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Created new strategies for improving customer service standards within the organization.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Maintained positive working relationship with fellow staff and management.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Education

High School Diploma -

St. Georges Vocational Highschool
Middletown, DE
06.2017

Skills

  • Drawer Balancing
  • Payment Collection
  • Customer Assistance
  • POS Systems
  • Customer Service
  • Written and Verbal Communication
  • Staff Mentoring

Certification

  • guard license
  • TWIC license

Timeline

Supervisor

Securitas Security Services USA
07.2019 - Current

General Merchandise Associate

Target
06.2018 - 07.2019

Cashier/Restaurant Hostess

Buffalo Wild Wings
08.2017 - 05.2019

High School Diploma -

St. Georges Vocational Highschool

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Brendan Hypolite