Brendan Jackson
Vista,CA
Summary
Dynamic and engaging professional with extensive experience in high-volume service environments, including Smitty's Downtown. Proven ability to enhance customer satisfaction through exceptional service and effective conflict resolution. Skilled in cash handling and maintaining workplace safety, while fostering teamwork and communication among staff to ensure seamless operations.
Overview
9
9
years of professional experience
Work History
Bartender/Lead Barback
Smitty's Downtown
06.2019 - Current
- Served high customer volumes during special events, nights, and weekends.
- Provided exceptional customer service, resolving concerns promptly and maintaining client satisfaction.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Busser/Food Runner
Vista Village Pub
03.2019 - 06.2019
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
Medical Assistant
North County Podiatry Clinic
03.2019 - 06.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Customer Service/ Material Handler
Belching Beaver Brewery Tavern & Grill
09.2016 - 01.2019
- Packed items into appropriate containers for delivery.
- Provided outstanding customer service.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Transported inventory items to appropriate locations.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Collaborated with team members to optimize workflow, improving overall efficiency.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Improved customer satisfaction by promptly making food deliveries to dozens of customers daily.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
Education
Certificate of Technical Studies - Medical Assistant
UEI College
San Marcos, CA01-2019
High School Diploma -
Mission Vista High School
Oceanside, CA06-2013
Skills
- Strong multitasking
- Customer service
- Team player attitude
- Clear and effective communication
- Engaging personality
- Customer service expertise
- Handling difficult customers
- Cash register operation
- Food service
- ABC standards
- Workplace safety
- Fast-paced environment
- Efficient multitasking
- Teamwork
Timeline
Bartender/Lead Barback
Smitty's Downtown
06.2019 - Current
Busser/Food Runner
Vista Village Pub
03.2019 - 06.2019
Medical Assistant
North County Podiatry Clinic
03.2019 - 06.2019
Customer Service/ Material Handler
Belching Beaver Brewery Tavern & Grill
09.2016 - 01.2019
Certificate of Technical Studies - Medical Assistant
UEI College
High School Diploma -
Mission Vista High School
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