Summary
Overview
Work History
Education
Skills
Timeline
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Brendan Jaena

Wakefield,USA

Summary

Driven and articulate senior Political Science major with a minor in Business & Innovation, seeking internship and full-time opportunities in business development, policy research, or law. Experienced in administrative support, client service, and research analysis through roles in higher education, government, and hospitality. Demonstrates strong communication, professionalism, and a consistent ability to thrive in fast-paced, client-facing environments. Deeply committed to business law with long-term plans to enter legal practice.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Providence College Office of Admission
07.2025 - Current
  • Manage daily campus tour operations; coordinate student tour guides, confirm schedules, and welcome prospective families
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions of admissions materials, brochures, and event supplies.
  • Support office operations including mail handling, file management, and preparation for on-campus events
  • Maintain organized storage systems and uphold strict confidentiality with all student and family records
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Public Service Intern

Massachusetts Department of Mental Health
06.2025 - Current
  • Assisted clients in day-to-day activities and supported their participation in group and individual programming
  • Planned and scheduled structured activities months in advance to promote engagement, stability, and consistency
  • Collaborated with staff to implement programming aligned with client needs and departmental goals
  • Participated in internal briefings and observed cross-agency collaboration to support statewide mental health initiatives
  • Continuously sought opportunities for professional development attending relevant workshops or conferences.
  • Provided administrative support to staff members, streamlining office processes and increasing efficiency.
  • Maintained accurate records of program activities following organizational protocols.

Server Shift Leader

Bear Hill Golf Club
09.2019 - Current
  • Worked across multiple roles including runner, snack bar attendant, bartender, valet, and server — promoted to shift leader after consistently demonstrating reliability, adaptability, and strong service skills
  • Lead front-of-house operations during peak hours; coordinate staff, communicate with kitchen team, and ensure smooth service delivery
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Manage logistics for private events with 20 to 250 guests, including setup, timing, and service coordination
  • Enforce state alcohol regulations while maintaining a welcoming, member-focused atmosphere
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.

Landscaper & Handyman

Pete’s Odd Jobs
11.2019 - 08.2022
  • Performed a range of landscaping and property maintenance tasks, including planting, mulching, edging, and cleanups
  • Delivered consistent, high-quality service in varied weather conditions across residential sites
  • Adapted quickly to new tools and techniques to increase efficiency and output
  • Supported waste disposal and material handling processes to streamline job site operations

Education

B.A. - Political Science

Providence College
Providence, RI
05.2026

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Austin Preparatory School
Reading, MA
05.2022

Skills

  • Relationship management skills
  • Administrative operations management
  • Research: Qualitative & Quantitative
  • Proficient multitasking abilities
  • Professional Communication (Written & Verbal)
  • Experienced in Word, Excel, PowerPoint, and Teams
  • Certified in Excel proficiency
  • Project Coordination & Task Tracking
  • Process optimization with attention to detail
  • Data confidentiality management
  • Detail-oriented data management
  • Service excellence

Timeline

Administrative Assistant

Providence College Office of Admission
07.2025 - Current

Public Service Intern

Massachusetts Department of Mental Health
06.2025 - Current

Landscaper & Handyman

Pete’s Odd Jobs
11.2019 - 08.2022

Server Shift Leader

Bear Hill Golf Club
09.2019 - Current

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Austin Preparatory School

B.A. - Political Science

Providence College

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