Summary
Overview
Work History
Skills
Timeline
GeneralManager
BRENDAN JERAL

BRENDAN JERAL

Magnolia,NJ

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

25
25

Years of customer service experience

Work History

Rural Mail Carrier Associate

USPS
06.2025 - Current
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Sorted mail according to order of address appearance for easy access in field.
  • Maintained records on customers with mail forwarding and change of address requests.

Server

Outback Steakhouse
01.2023 - 06.2025
  • Maintain service standards to ensure outstanding service and customer satisfaction.
  • Work with management to quickly and effectively set up and break down the dining room and kitchen.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.

Bartender

Thirsty Hound / South Jersey Billiards
03.2022 - 09.2022
  • Wait on bar patrons and prepare all drinks for guests using the pool hall.
  • Maintain daily inventory, coordinating with management to ensure proper levels and ordering.
  • Served high customer volumes during special events, nights, and weekends.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Oversee bar set up and break down, cleaning and stocking.

Caseworker

Pioneer Credit Recovery
07.2017 - 08.2021
  • Maintain a caseload of 300 cases, conforming to all client requests and compliance audits.
  • Oversee client repayments & keep clients informed of any changes in their case.
  • Update all case folders and case notes on NJtaxnet.
  • Actively sought out additional training to meet the needs of the client during tax amnesty period.
  • Collaborate with coworkers to ensure not just my own success but that of the whole team.
  • Maintain a caseload of 300 cases, conforming to all client requests and compliance audits.
  • Ensure absolute client confidentiality, following strict guidelines, and recommendations.


Teller

Wells Fargo
11.2016 - 07.2017
  • Process deposits, withdrawals, mortgage and loan payments, cash advances and change orders.
  • Accurately track and reconcile all cash and negotiable instruments.
  • Assist in balancing and securing vaults.
  • Stay current in all loss prevention and customer retention methods.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.

Front of House Manager

Mad Mex
05.2012 - 03.2015
  • Manage and work alongside staff to ensure an excellent customer experience
  • Hire, train and retain a dedicated staff to promote responsible liquor salesmanship.
  • Partner with local distributors and breweries to host events.
  • Inventory control and ordering with an emphasis on global and local liquor trends and establishing working relationships with up and coming breweries and distilleries.
  • Maintain a fresh and well-rounded 18 line draught beer lineup with a focus on both local and national top-sellers.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Resolved guests complaints while maintaining positive customer environment.

Skills

  • Customer-focused complaint resolution
  • Team management
  • Strategic task assignment
  • Inventory control
  • Workforce development
  • POS system functionality expertise
  • Customer service excellence
  • Record management
  • Technical documentation
  • Project oversight
  • Operational streamlining
  • Employee engagement strategies

Timeline

Rural Mail Carrier Associate

USPS
06.2025 - Current

Server

Outback Steakhouse
01.2023 - 06.2025

Bartender

Thirsty Hound / South Jersey Billiards
03.2022 - 09.2022

Caseworker

Pioneer Credit Recovery
07.2017 - 08.2021

Teller

Wells Fargo
11.2016 - 07.2017

Front of House Manager

Mad Mex
05.2012 - 03.2015

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BRENDAN JERAL