Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Brendan Jordan

Clio,MI

Summary

Accomplished professionalism specializing in operations and client relationship management, refined at Paws to Remember. Demonstrated expertise in enhancing efficiency and minimizing expenses through data analysis and process optimization. Adept at transparent communication and compliance management, assuring top-notch service outcomes, and customer happiness.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Golf Shop Assistant

Clio Country Club
04.2021 - Current
  • Enhanced event operations and guest experience by providing effective support.
  • Monitored golf shop activities to ensure compliance with equipment and golf policies.
  • Escalated complaints to management, ensuring thorough resolution tracking.

Bartender, Front of House

The Pine Run Inn
06.2024 - 05.2025
  • Provided excellent customer service and addressed inquiries promptly.
  • Mixed cocktails and beverages according to standard recipes.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.

Director of Operations

Paws to Remember
01.2024 - 06.2024
  • Oversaw daily operations and ensured smooth workflow at pet memorial services.
  • Managed business finances using QuickBooks for accurate data tracking of operations and inventory.
  • Identified and implemented process improvements to enhance efficiency and reduce expenses.
  • Provided compassionate care to animals and support to grieving families.

Pet Care After Specialist

Paws to Remember
02.2022 - 01.2024
  • Provided compassionate support to grieving families during pet aftercare services.
  • Effectively prioritized multiple projects while maintaining focus on outstanding tasks.
  • Adapted to unique situations with confidence and professionalism, ensuring dependable service.

Education

High School Diploma -

The Valley School
Swartz Creek, MI
01.2018

Some College (No Degree) - Communication, Minor in Marketing, Minor in General Business

Saginaw Valley State University
Saginaw, MI

Skills

  • Compliance monitoring
  • Data analysis
  • Clear communication
  • Record examination
  • Financial tracking
  • Client relationship management
  • Computer proficiency
  • Vendor communication

Certification

  • Private Pilots License expected winter 2025, further licensing to follow

References

References available upon request.

Timeline

Bartender, Front of House

The Pine Run Inn
06.2024 - 05.2025

Director of Operations

Paws to Remember
01.2024 - 06.2024

Pet Care After Specialist

Paws to Remember
02.2022 - 01.2024

Golf Shop Assistant

Clio Country Club
04.2021 - Current

High School Diploma -

The Valley School

Some College (No Degree) - Communication, Minor in Marketing, Minor in General Business

Saginaw Valley State University

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