BRENDAN KEENAN
Thousand Oaks,California
Summary
Customer-focused professional with a successful 10-year career in the hospitality sector with an In-depth understanding of onboarding new hires, customer service, clerical work, and payroll. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level HR position.
Overview
11
11
years of professional experience
Work History
Manager
THE ORIGINAL PIZZA COOKERY
04.2019 - Current
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Input employee data into HRIS/HRMS software.
- Onboarded new employees with training by providing thorough menu knowledge and processing new hire documentation.
- Assist host or hostess by answering phones to take reservations, and greeting guests.
- Calculate payroll for around 30 employees.
Server
OLIVE GARDEN
02.2016 - 01.2017
- Write down orders on notepad and transmit to kitchen staff
- Inform guests about new specials and describe them in detail
- Clean and bus tables as well as set down menus and silverware.
- Supported needs of 45 person wait staff who attended to specific needs of countless customers daily for an Italian restaurant with social relevancy and intentionality.
Server
UNIVERSITY VILLAGE
01.2015 - 02.2016
- Answer questions about menu items as well as other aspects of the business
- Clean tables or counters after patrons have finished dining
- Stock service areas with supplies.
- Supported needs of 60 person wait staff who attended to specific needs of countless customers daily for a fine dining restaurant with social relevancy and intentionality.
Cashier/Server
WENDY'S
04.2014 - 01.2015
- Clean and organize different areas of the business
- Request and record customer orders, and compute bills using cash registers and money counting machines
- Communicate with customers regarding orders, comments, and complaints.
- Built relationships with customers to encourage repeat business.
Education
B.A. Psychology -
Loyola Marymount University
Los Angeles, CA12.2019
Skills
- Good marketing skills as a result of previous experience in restaurant industry
- Have ability to work comfortably in fast-paced environment
- Possess very good interpersonal skills
- Professional fluency in Spanish
- Proficiency in Microsoft Office and similar word processing software
- Servsafe Certification
- Open water diver Certification
Timeline
Manager
THE ORIGINAL PIZZA COOKERY
04.2019 - Current
Server
OLIVE GARDEN
02.2016 - 01.2017
Server
UNIVERSITY VILLAGE
01.2015 - 02.2016
Cashier/Server
WENDY'S
04.2014 - 01.2015
B.A. Psychology -
Loyola Marymount University
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