Brendan Koester
itasca
Summary
Adept at enhancing customer satisfaction and sales, I excelled at QuikTrip by leveraging my hardware troubleshooting and interpersonal skills to foster repeat business and streamline operations. My proactive approach in inventory management and customer service led to a noticeable improvement in efficiency and sales, marking me as a key contributor to team success.
Overview
8
8
years of professional experience
Work History
Clerk
QuikTrip
12.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Sales Associate
T-Mobile
01.2020 - 05.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Recommended complementary purchases to customers, increasing revenue.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Parts Manager
AutoZone
04.2017 - 01.2022
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Arts - Computer Science
Hill College
Hillsboro, Texas12-2025
Associate Automotive Technology - Automotive Maintenance
Ranken Technical College
St. Louis, MO08-2017
Skills
- Printer setup
- Hardware installation
- Software updates
- Device configuration
- Hardware repair
- Computer troubleshooting
- Hardware troubleshooting
- Issue diagnosis and resolution
- Peripheral device installation
- Computer configurations
- Settings configuration
- Network testing
Timeline
Clerk
QuikTrip
12.2023 - Current
Sales Associate
T-Mobile
01.2020 - 05.2023
Parts Manager
AutoZone
04.2017 - 01.2022
Associate of Arts - Computer Science
Hill College
Associate Automotive Technology - Automotive Maintenance
Ranken Technical College
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