Brendan Lucero
Elko
Summary
Results-driven associate with over 10 years of experience in retail operations. Proven ability to lead teams, manage inventory, and deliver exceptional customer service. Eager to leverage expertise to drive operational success and improve team performance.
Overview
1
1
Certification
13
13
years of professional experience
Work History
CAP 2 Associate
Walmart
Elko
07.2016 - Current
- Organized merchandise on sales floor to improve product visibility.
- Ensured positive shopping experience through customer assistance and support.
- Stocked shelves while upholding inventory accuracy standards.
- Worked collaboratively with team members to complete daily operations.
- Operated equipment safely to handle and move merchandise as needed.
- Maintained cleanliness and organization in work areas for safety standards.
- Supported training of new associates on store procedures and operations.
- Staged merchandise for easy movement to storage locations or straight to sales floor for restocking.
- Assisted customers with locating items on sales floor and in backroom storage areas.
Shift Leader
Domino's Pizza
Spring Creek
07.2014 - 07.2016
- Led daily operations and monitored team performance in a fast-paced environment.
- Conducted training for new staff on operational procedures and customer service excellence.
- Ensured proper stock rotation and managed inventory levels effectively.
- Scheduled shifts to uphold optimal staffing levels across all operations.
- Monitored adherence to health and safety regulations throughout shifts.
- Addressed customer complaints swiftly to ensure satisfaction and repeat business.
- Checked cash drawer accuracy at the start and end of shifts.
- Delivered outstanding customer service while promoting a positive work atmosphere.
Cashier
Shell Gas Station
Spring Creek
07.2013 - 07.2014
- Ensured accuracy in processing customer transactions through point-of-sale systems.
- Balanced cash drawer at end of each shift, confirming accuracy.
- Handled cash and credit card payments, issuing receipts and change promptly.
- Worked alongside team members to improve customer service and operational efficiency.
- Welcomed customers and addressed inquiries about products and services.
Education
High School Diploma -
Mohave Community College
Kingman, AZSome College (No Degree) - Business
University of Denver
Denver, COSkills
- Inventory management
- Visual merchandising
- Customer assistance
- Equipment operation
- Staff training
- Team leadership
- Customer relationship management
- Truck unloading
- Stress tolerance
- Pallet jack operation
- Technological literacy
- Dependable and reliable
Languages
Spanish
Limited
Certification
- serv safe
Timeline
CAP 2 Associate
Walmart
07.2016 - Current
Shift Leader
Domino's Pizza
07.2014 - 07.2016
Cashier
Shell Gas Station
07.2013 - 07.2014
High School Diploma -
Mohave Community College
Some College (No Degree) - Business
University of Denver