Brendan Malone
Columbus,OH
Summary
Highly motivated and personable individual with extensive customer service and sales experience. Productive, hardworking and known for consistent performance against target sales goals, dependability and elevating the customer experience. Well-versed in successful sales techniques and approaches, relationship building and long-term customer retention strategies. Natural leader skilled in training and mentoring new team members on methods and techniques to build customer loyalty. Passionate about helping customers and delivering memorable experiences with every interaction.
Overview
4
4
years of professional experience
Work History
Head Server
Jeff Ruby's
Columbus, Ohio
10.2017 - Current
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Stayed up-to-date on menu changes to help customers make food choices.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Coached employees on salesmanship and updated menus to increase sales.
- Collaborated with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Increased sales per customer by listening actively and recommending relevant menu items.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Tracked and reported liquor and wine inventory.
Education
High School Diploma -
Delaware County Career Center
Delaware, OH05.2017
Associate of Applied Science - Information Technology
Columbus State Community College
Columbus, OH05.2024
Skills
- Customer Service and Rapport
- Special Requests and Substitutions
- Specials Promotion and Upselling
- Point of Sale Systems
- Staff Training
- Transactions and Cash Handling
- Verbal and Written Communication
- Warm and Friendly
- Cool Under Pressure
- Relationship Building
- Team Player
- High Energy and Stamina
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised staff members.
Timeline
Head Server
Jeff Ruby's
10.2017 - Current
High School Diploma -
Delaware County Career Center
Associate of Applied Science - Information Technology
Columbus State Community College
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