Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Brendan McCatty

Grand Rapids,MI

Summary

Results-driven business professional with extensive experience in client relations and business service operations. Proven ability to enhance service quality and streamline processes. Focused on team collaboration and adaptable to dynamic business needs. Skilled in customer service, process improvement, and strategic planning.

Overview

3
3
years of professional experience

Work History

Security/CCTV & Fire Alarm Technician

Total Fire & Security
05.2022 - 10.2024
  • Installed CCTV and fire alarm systems to ensure safety and compliance.
  • Conducted routine maintenance and troubleshooting to enhance system reliability.
  • Improved security by upgrading existing camera systems.
  • Configured alarm systems for optimal performance and minimal false alarms.
  • Completed installations in residential and commercial settings, adhering to all regulations.
  • Assisted in system design and planning to meet client security needs.

Shift Manager

MOD Pizza
06.2021 - 05.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.

Education

BBA - Sales And Marketing

Aquinas College
Grand Rapids, MI
12-2024

Undergraduate - Marketing

Western Michigan University
Kalamazoo, MI
04-2022

Skills

  • Time management
  • Team leadership
  • Communication
  • Self Motivated
  • Word/Excel/Powerpoint

Interests

  • Hockey
  • Golf
  • Hiking
  • Podcast
  • Biking

Timeline

Security/CCTV & Fire Alarm Technician

Total Fire & Security
05.2022 - 10.2024

Shift Manager

MOD Pizza
06.2021 - 05.2022

BBA - Sales And Marketing

Aquinas College

Undergraduate - Marketing

Western Michigan University

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Brendan McCatty