Brendan McGowan
Saint Cloud,MN
Summary
Capable employee experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
2
2
years of professional experience
Work History
Custodial Busser
Granite City Food & Brewery
Saint Cloud, MN
03.2023 - 03.2024
- Resolved guest complaints to maintain complete customer satisfaction.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Supported serving staff in delivering accurate and well-presented food orders.
- Stocked displays with new and transferred merchandise.
- Sanitized countertops, equipment, and workspaces for health compliance.
- Greeted guests with friendliness and professionalism.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Collaborated with coworkers to maintain smooth dining operations.
- Efficiently restocked condiments, utensils, and napkins for guest use.
Onsite Technician
Computer Repair Unlimited
Saint Joseph, MN
05.2022 - 05.2023
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Provided on-site support for hardware and network installations.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Performed troubleshooting using both factory and third-party diagnostic tools to identify hardware failures and replace nonfunctional components.
- Established, repaired, and optimized networks by installing wiring, cabling, and devices while maintaining clear documentation of processes utilized.
- Created itemized bills for customers using QuickBooks stating all work performed and hardware deployed and expected to recommend new and replacement hardware and software purchases to at least 5 consumers a day.
- Coordinated and updated ticket fulfillment among multiple technicians using both Microsoft Teams and SuperOps to reduce redundancy and decrease response time in order to monitor consumer devices.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Resolved technical issues for clients through phone and email support.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Coordinated with vendors for equipment procurement and repairs.
- Monitored network infrastructure to maintain optimal functionality and implemented updates, patches, and security fixes as needed.\
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
High School Diploma -
Connections Academy
Saint Paul, MN05-2024
Skills
- Excellent Communication
- Troubleshooting
- Time Management
- MS Office
- Flexible and Adaptable
- Multitasking
- Hardware Repair and Configuration
- Software Deployment Management
- Customer Service
Timeline
Custodial Busser
Granite City Food & Brewery
03.2023 - 03.2024
Onsite Technician
Computer Repair Unlimited
05.2022 - 05.2023
High School Diploma -
Connections Academy
Similar Profiles
Becca RichardsonBecca Richardson
Hostess at Granite City Food & BreweryHostess at Granite City Food & Brewery
Kaylee JohnsonKaylee Johnson
Coordinator at Granite City Food & BreweryCoordinator at Granite City Food & Brewery
Emma KrousieEmma Krousie
Server at Granite City Food & BreweryServer at Granite City Food & Brewery