Brendan Mclaughlin
Southbury,CT
Summary
I have been in a customer relation service position for many years( ie:retail, hotel, automotive, and other like minded positions!
I enjoy helping others and guiding them of what they ask of me.
Overview
5
5
years of professional experience
Work History
Porter Cordinator
Ingersoll Automotive
03.2023 - Current
- Performed cleaning and maintenance duties as directed.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Communicated with coworkers and managers about completed duties.
- Cleaned and organized building areas as required.
- Resolved guest inquiries punctually and politely for professional customer service.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Coordinator
New Country Lexus
01.2022 - 03.2023
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Valet Supervisor
Shakers Family Ford
10.2021 - 12.2021
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Answered guest's questions about property amenities and services.
- Entered guest vehicle information and location in computerized valet parking system.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Provided punctual, polite valet services to uphold professional standards.
- Built positive customer rapport for courteous, friendly and professional service.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Helped guests unload and load luggage.
Loaner Supervisor
Audi Of Wallingford
10.2019 - 10.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
Lot Associate
Reynolds Subaru
10.2018 - 10.2019
- Cleaned parking lot to provide clean and orderly environment.
- Assisted customers with unloading and loading material to and from vehicles.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Cleared parking lot by collecting shopping carts to place in proper storage area.
- Performed tasks and errands in store to support supervisor.
- Greeted customers entering and exiting store and assisted with carts and umbrellas.
Education
No Degree - Marketing Management And Research
Post University
Waterbury, CT06.1990
High School Diploma -
Nonnewaug High School
Woodbury, CT06.1988
Skills
- Valid Driver's License
- Safety Protocols
- Running Errands
- Basic Electrical Knowledge
- Sweeping and Mopping
- Critical Thinking
- Trash Pickup
- Ensuring Customer Satisfaction
- Work Orders
- Safe Use of Cleaning Materials
- New Employee Training
- Supply Stocking and Organization
- Facility Opening and Closing
- Ticketing
- Safety Standards
- Adaptable and Flexible
- Communication and Interpersonal Skills
- Checklists and Recordkeeping
- Facility and Site Cleaning
- Conscientious and Detail-Oriented
- Fixture Cleaning and Polishing
- Site Inspection
- Maintenance Scheduling
- Punctual and Dependable
- Baggage Collection and Transport
- Performance Improvement
- Interpersonal Skills
- Inventory Maintenance
- Janitorial Duties
- Guest Room Inspection
- Work Planning and Prioritization
- Hotel Service Delivery
- Polish Furniture
- Regulatory Compliance
- Safety and Security
Additional Information
I enjoy to help others and help them solve any problems they may have,
Timeline
Porter Cordinator
Ingersoll Automotive
03.2023 - Current
Coordinator
New Country Lexus
01.2022 - 03.2023
Valet Supervisor
Shakers Family Ford
10.2021 - 12.2021
Loaner Supervisor
Audi Of Wallingford
10.2019 - 10.2021
Lot Associate
Reynolds Subaru
10.2018 - 10.2019
No Degree - Marketing Management And Research
Post University
High School Diploma -
Nonnewaug High School
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