Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brendan McLaughlin

Leominster,MA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level business position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Business Office Intern

Southern New England Conference of SDA
07.2025 - Current
  • Perform administrative duties efficiently, allowing supervisors to focus on higher-level tasks and responsibilities.
  • Handle sensitive information professionally while adhering to strict confidentiality policies at all times.
  • Performe office-related support tasks and clerical functions.
  • Collaborate with team members on special projects, enhancing overall productivity of the office environment.

Customer Service Representative (Seasonal Summer)

Davis Farmland
05.2023 - 08.2024
  • Collaborated with team members to identify solutions for recurring issues, improving service delivery.
  • Assisted in training new employees on customer service protocols and best practices.
  • Implemented feedback mechanisms to gather customer insights, aiding in service improvements.
  • Addressed escalated complaints with professionalism, restoring customer trust effectively.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Library Clerk

Southern Adventist University
01.2023 - 05.2023
  • Assisted patrons in locating resources and utilizing library services efficiently.
  • Processed new library materials, ensuring accurate cataloging and organization for easy access.
  • Maintained cleanliness and orderliness of library spaces to enhance user experience.
  • Supported library staff with administrative tasks, contributing to streamlined operations.

Resident Assistant

Monterey Bay Academy
08.2021 - 06.2022
  • Facilitated dorm students' engagement through organized activities and events, promoting community interaction.
  • Assisted students with daily needs, providing support and resources to enhance their living experience.
  • Communicated effectively with diverse populations, addressing concerns and resolving conflicts promptly.

Corporate Event Server

Kimball Farm
06.2021 - 08.2021
  • Delivered exceptional customer service during events, ensuring guest satisfaction and positive experiences.
  • Assisted in setup and breakdown of event spaces, adhering to safety guidelines and organizational standards.
  • Collaborated with team members to efficiently serve food and beverages, maintaining high service quality.
  • Managed inventory of supplies, restocking as needed to ensure uninterrupted service during events.

Grader for Teacher

Monterey Bay Academy
01.2021 - 06.2021
  • Graded assignments promptly and accurately to maintain academic standards.
  • Provided constructive feedback to students, promoting academic improvement.
  • Assisted in maintaining organized grading records for efficiency.

Education

Business Administration

Southern Adventist University
Collegedale
05-2025

Skills

  • Interpersonal skills
  • File organization
  • Teamwork and collaboration
  • Excellent communication
  • Document preparation
  • Teamwork
  • Attention to detail
  • Time management

Certification

Microsoft Certified (Word, Excel, PowerPoint),

SEMrush Certified

Timeline

Business Office Intern

Southern New England Conference of SDA
07.2025 - Current

Customer Service Representative (Seasonal Summer)

Davis Farmland
05.2023 - 08.2024

Library Clerk

Southern Adventist University
01.2023 - 05.2023

Resident Assistant

Monterey Bay Academy
08.2021 - 06.2022

Corporate Event Server

Kimball Farm
06.2021 - 08.2021

Grader for Teacher

Monterey Bay Academy
01.2021 - 06.2021

Business Administration

Southern Adventist University

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Brendan McLaughlin