Brendan Mendoza
Danbury
Summary
Dedicated and results-driven healthcare professional with over 5 years of combined experience in healthcare administration, client coordination, and customer service. Proven ability to manage large caseloads, lead teams of caregivers, coordinate care plans, and maintain regulatory compliance. Strong communicator with a solid background in community health and patient support. Seeking to contribute leadership and organizational skills to a dynamic healthcare management team.
Overview
5
5
years of professional experience
Work History
Supervisor
Sheraton Caregivers
Westport
03.2024 - 06.2025
- Coordinated home care services by aligning caregiver assignments with client needs and preferences, ensuring consistency and quality of care.
- Conducted comprehensive client assessments to develop individualized care plans that prioritized health, safety, and satisfaction.
- Acted as a liaison between clients, families, caregivers, and administrative staff to maintain clear, collaborative communication around care plans.
- Supervised caregiver performance through regular quality assurance checks, addressing issues proactively, and promoting service excellence.
- Maintained detailed records of client care and documentation in compliance with Department of Health regulations and internal policies.
- Managed billing and payment processes, facilitating transparent communication around financial matters to build trust and accountability.
- Served as the primary contact for client inquiries, emergencies, and concerns, ensuring responsive and empathetic service delivery.
Office Coordinator
Visiting Angels Home Care
Fairfield
11.2020 - 03.2024
- Conduct in-home assessments for potential clients, and educate families on care services, including veterans' and Medicare resources.s.
- Supervised and supported over 150 caregivers and manage care for 100+ clients across Fairfield County.
- Coordinate scheduling, manage payroll and billing corrections, and oversee case assignments.
- Liaised with long-term care insurance providers and ensure documentation aligns with HIPAA and billing standards.
- Prepared and maintain client contracts and ensure service hours meet proposed care plans
- Rotate and manage 24/7 emergency on-call services for clients and caregivers' needs.
Education
Bachelor of Science - Community Health Management
Western Connecticut State University
Danbury, CT12-2020
Skills
- Bilingual proficiency
- Verbal and written communication
- Customer service excellence
- Relationship management
- Team collaboration
- Conflict resolution
- Cross-functional leadership
- Supervisory skills
Languages
Spanish
Professional
References
References available upon request.
Timeline
Supervisor
Sheraton Caregivers
03.2024 - 06.2025
Office Coordinator
Visiting Angels Home Care
11.2020 - 03.2024
Bachelor of Science - Community Health Management
Western Connecticut State University
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