Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Work Preference
Websites
Interests
Languages
Open To Work
Hi, I’m

Brendan Milligan

Fairfax,VA

Summary

Dynamic Senior Program Analyst based in Washington, DC, with a proven track record of supporting high-profile organizations, including the DEA, Foreign Service Institute, and U.S. Navy. Expertise includes customer service, data management, communications, and market research, driving impactful results and fostering collaboration across teams.

Overview

10
years of professional experience

Work History

Drug Enforcement Administration

Senior Program Analyst – Polygraph Support Section
12.2020 - Current

Job overview

  • Review over 100 weekly polygraph requests from the DEA’s Human Resources Division (HRD) for completeness and compliance with both Polygraph Section-specific and broader DEA hiring policies, prior to assigning those files to polygraph examiners throughout the country.


  • Operate multiple databases, including the Polygraph Section’s Polygraph Enterprise System (PES), to track relevant files and create statistical reports for both Polygraph Section supervisors and other sections throughout the DEA


  • Collaborate with, and at times lead, meetings with other DEA sections that use the Polygraph Section’s final product to ensure that those sections’ customer service needs are being met.


  • Advise the Polygraph Section management when either emerging statistical trends reflect a potential lapse in high-quality customer service, or when potential lapses in providing high-quality customer service are identified during the aforementioned meetings.


  • Receive cross-training from other DEA sections regarding the preparation of DEA financial forms, and the maintenance of the Polygraph Section’s multi-million-dollar inventory of accountable property.


  • Oversee the administrative support for the Polygraph Section's 30 examiners, including data analysis, requests for information, and acting as a liaison to HRD.

GAP Solutions, Inc.

Program Assistant
11.2018 - 11.2020

Job overview

  • Managed a variety of administrative duties (in addition to basic administrative support) that include office management, course support, and coordination of special projects.


  • Served as the first point of contact for students via email and phone correspondence on any questions related to FSI and the Office of the Registrar.
  • Processed daily admission requests for over 100 applicants to gain access to required training courses for career advancement.


  • Performed daily data entry for databases, spreadsheets, or other files related to evaluations, nominations, needs assessments, or other similar activities for 50 participants.


  • Assisted four course chairs and course facilitators in day-to-day administrative duties to ensure that courses run effectively.

CSRA Inc.

Communications Specialist
09.2015 - 10.2017

Job overview

  • Conducted media monitoring and open-source market area research for 10 customer-selected outreach cities to gain the essential knowledge for the target market, and outreach coordination.


  • Coordinated events; developed engagement opportunities for regional community outreach and special projects to maximize the Navy's presence during event execution.


  • Executed and oversaw over 50 scheduled events with senior officials to ensure full community engagement with sailors.


  • Delivered essential informational reports, including logistic and schedule details, to senior officials to maintain effective lines of up-to-date communication and coordination, along with accurate data for event communication, to minimize errors.


  • Investigated, calculated, and consolidated media impressions' reports for the client's database for target markets to track the success of the community outreach events.


  • Created PowerPoints in order to report on evaluation results to senior leadership and trainers.

Education

University of Cincinnati
Cincinnati, OH

Bachelor of Business Administration from Marketing
05.2015

University Overview

Skills

  • Experienced with Google Workspace applications
  • Active Secret Security Level Clearance
  • Proficient Office/Data/Program Management
  • Proficient in customer support
  • Experience with Department of Defense/State/Justice
  • Expertise in Survey Monkey, Qualtrics
  • Proficient in market analysis
  • SharePoint administration

Timeline

Senior Program Analyst – Polygraph Support Section
Drug Enforcement Administration
12.2020 - Current
Program Assistant
GAP Solutions, Inc.
11.2018 - 11.2020
Communications Specialist
CSRA Inc.
09.2015 - 10.2017
University of Cincinnati
Bachelor of Business Administration from Marketing
Availability
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Work Preference

Work Type

Full Time

Location Preference

RemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programs

Websites

Interests

Marketing

Community Relations

Research

Communications

Languages

English
Native or Bilingual
Spanish
Elementary

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