BRENDAN M. O’BRIEN
Fort Collins
Summary
A highly motivated and results-driven professional with a strong commitment to continuous personal growth and excellence. Known for my dynamic leadership style, infectious enthusiasm, and persuasive communication, I excel in building strong, collaborative relationships while consistently delivering exceptional customer service. Skilled at managing multiple priorities in fast-paced environments while maintaining a high level of professionalism and attention to detail. Passionate about leveraging my diverse skill set and experience to drive meaningful results and contribute to long-term organizational success in a challenging, growth-oriented role.
Overview
9
9
years of professional experience
Work History
Certified Baseball Umpire
Certified Colorado Baseball Umpire
01.2017 - Current
- Certified baseball umpire officiating College level, high school, and little league games throughout the Denver Metro and Fort Collins areas
- Ensure fair play and adherence to game rules in fast-paced, competitive environments
- Officiated numerous baseball games across various levels, from youth leagues to high school
- Applied detailed knowledge of the game to make quick, fair, and decisive rulings, while maintaining professionalism and composure
- Effectively communicated rulings and game regulations to players, coaches, and fans, promoting a positive game atmosphere
- Developed a reputation for fairness and precision, resulting in repeat assignments across the state
Laborer | General Laborer | Crew Member
Laborjack
01.2021 - Current
- Since joining Laborjack in 2021, I’ve worked as an on-demand laborer, assisting with a variety of physical tasks for clients throughout the Fort Collins/ Denver Metro area
- My work has included furniture moving, staging hundreds of houses, landscaping, home cleaning, and general labor for both residential and commercial projects
- I’ve developed a strong ability to adapt to the different needs of each job, whether it's organizing materials, assisting with home improvement projects, or providing heavy lifting support
- In each task, I’ve prioritized delivering high-quality service, ensuring that clients are satisfied with the work completed
- I’ve also built effective communication skills by interacting directly with clients, ensuring their expectations are clearly understood and met
- Working as part of a team, I’ve learned to coordinate efficiently to meet deadlines while maintaining safety and professionalism on every job
- Worked as part of a fast-paced, on-demand labor service, handling various physical tasks for clients across the Fort Collins area
- Completed jobs such as moving furniture, cleaning, landscaping, and assisting with home improvement projects
- Demonstrated reliability and efficiency by consistently meeting deadlines and completing projects with attention to detail
- Delivered excellent customer service by ensuring client satisfaction with work performed and maintaining a positive attitude throughout
- Worked with a diverse team, ensuring smooth coordination and communication to complete tasks efficiently and safely
Customer Service Representative
Genesis Health Club
01.2021 - 01.2023
- Deliver superior customer service in a luxury fitness environment, acting as a key representative for the Genesis brand
- Focus on creating a welcoming and service-oriented atmosphere for members and guests
- Engage with customers by greeting and assisting them with their needs, ensuring high levels of satisfaction
- Answer phone calls professionally, addressing inquiries, and resolving issues effectively
- Perform front desk operations, including checking in members, updating accounts, and managing daily member communication
- Take responsibility for ensuring the gym’s cleanliness and functionality, including folding towels and maintaining an organized environment
- Collaborate effectively with the team to improve member experiences and maintain the club’s service standards
Fine Dining Collaborator
Big Mac Little Lu’s
01.2016 - 01.2019
- Supported a high-end seafood restaurant, working collaboratively across various roles to ensure smooth operations and excellent customer experiences
- Flexibly stepped into roles as needed, including bussing tables, food preparation, and customer service during high-demand periods
- Assisted the owner with crucial business operations such as picking up fresh seafood twice weekly from Denver International Airport
- Gained hands-on experience in food handling, including oyster shucking, ensuring quality and safety in food preparation
- Recognized for going above and beyond, working beyond scheduled shifts to meet business demands and support the restaurant team
Education
Graduate - Communications Studies with a Minor in Business Administration
Colorado State University
No Degree - Sports Business
Saint Leo University
Saint Leo, Florida01.2020
High School -
Broomfield High School
Broomfield, Colorado01.2019
Skills
- Exceptional Customer Service
- Leadership & Team Collaboration
- Multitasking & Time Management
- Communication & Interpersonal Skills
- Conflict Resolution
- Sports Officiating & Fair Play Enforcement
- Restaurant Operations & Food Handling
- Problem-Solving & Adaptability
Timeline
Laborer | General Laborer | Crew Member
Laborjack
01.2021 - Current
Customer Service Representative
Genesis Health Club
01.2021 - 01.2023
Certified Baseball Umpire
Certified Colorado Baseball Umpire
01.2017 - Current
Fine Dining Collaborator
Big Mac Little Lu’s
01.2016 - 01.2019
Graduate - Communications Studies with a Minor in Business Administration
Colorado State University
No Degree - Sports Business
Saint Leo University
High School -
Broomfield High School
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