Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brendan Moultrie

Dorchester,MA

Summary

Seasoned Mobile Expert offering over 10 years of expertise in fast and slow paced retail environments. Skillful in promoting sales and educating new/existing clientele regarding current products and services. Committed to maintaining customer satisfaction and achieving sales goals. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

10
10
years of professional experience

Work History

Mobile Expert/Key Holder

T-Mobile
09.2016 - Current
  • Provide high-impact sales support through effective sales and marketing techniques
  • Identified customers’ needs while developing trust and loyalty to the company
  • Accurately answers customers’ product questions while emphasizing key product features based on analysis of identified needs
  • Maintain friendly and professional customer interactions; de-escalate customer conflicts through active listening, patience, and negotiation
  • Maintain high-level expertise of mobile technology and T-Mobile products and services through self-learning and company-sponsored education programs powered by Cornerstone
  • Exceed monthly revenue goals by acquiring new customer accounts through cold outreach, identifying revenue opportunities in existing customers’ accounts, and continuously excelling beyond minimum workload expectations (i.e., calls and/or emails per day, customer interactions/month, sales goals, etc.)
  • Create team selling techniques for employees to help meet monthly sale goals
  • Help create a welcoming environment, by ensuring the store is clean and organized
  • Manage returns and exchanges of merchandise using TIMO console via FedEx and UPS
  • Coordinate with the Retail Sales Representatives team to provide excellent customer service
  • Responsible for opening and closing of store when Store Manager or Assistant Manager is not present
  • Assume managerial responsibilities in the event of management absentees.

Sales Representative

The Wireless Experience (AT&T)
05.2014 - 09.2016
  • Develop and attain customer experience and sales objectives for store
  • Sell all products and services offered by AT&T
  • Meet all sales objectives and quarterly trainings while exceeding monthly sales goals
  • Educate and engage customers through product demonstrations to help determine which product and service meets their needs
  • Handle all administrative aspects of the sale including accepting phone and accessory inventory, accepting customer payments through OPUS
  • Maintain strong knowledge of all products, accessories, pricing plans, promotions, and service features
  • Handle service inquiries from customers, provide efficient, courteous customer service and assist in all aspects of product offerings and services
  • Ensure an extraordinary customer experience by providing prompt and courteous customer service
  • Maintain knowledge of competitive offers and critical market feedback to the Store Manager.

Education

Bachelor of Business Management - Information Technology

University of Massachusetts - Boston
Boston, MA
05.2018

Skills

  • Windows
  • Microsoft applications proficiency
  • Mac OS X
  • Apple applications proficiency
  • Sales
  • Inventory
  • Honesty
  • Flexibility
  • Determination
  • Customer Service
  • Strong Work Ethic
  • Team Supervision
  • Technical Competency
  • Building Customer Loyalty
  • Strong Communication and Interpersonal Skills

References

References furnished upon request.

Timeline

Mobile Expert/Key Holder

T-Mobile
09.2016 - Current

Sales Representative

The Wireless Experience (AT&T)
05.2014 - 09.2016

Bachelor of Business Management - Information Technology

University of Massachusetts - Boston

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Brendan Moultrie