Brendan OBRIEN
Milwaukee,WI
Summary
- Personable and dedicated Customer Service Representative with extensive experience in the fitness industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Skilled in teamwork and communication in group settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated tasks. Results-oriented Construction Manager with more than 7 summers (June to August) of experience in construction management industry. Through those years I have demonstrated ability to manage and deliver projects on time and within budget. I also obtained extensive knowledge of jobsite management, financial operations and employee relations. I take great pride in helping people find solutions to their problems, treating the problem as if it was my own. I have a competitive mindset, eager to learn, and am skilled in developing healthy relationships with co-workers,clients, and vendors/suppliers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Trainer
Jewish Community Center
Whitefish Bay , WI
2024.03 - Current
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Demonstrated various exercises with the use of free weights and machines.
- Invited individuals of all ages and fitness levels to participate in classes.
- Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
- Observed participants during classes, watching for issues and incorrect techniques.
- Explained and taught proper use of weights, exercise bands and other fitness equipment.
- Explained and demonstrated fitness and conditioning techniques and movements.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
Member Service Representative
Jewish Community Center
Whitefish Bay , WI
2022.10 - Current
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Provided guidance to members on how best to use products or services offered by the organization.
- Monitored compliance with organizational security protocols when interacting with members.
- Responded promptly to emails from members seeking assistance.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
- Assisted colleagues with tasks as needed during peak times of activity.
- Answered member questions about products and services.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Construction Manager
Tim O'Brien Homes
Pewaukee , WI
2015.06 - 2022.08
- Coordinated all phases of construction projects from inception to completion.
- Partnered with engineering and coordinated with vendors and contractors to align timelines, phases and work to be performed across projects or shutdowns.
- Saved money by overseeing cost-effective material sourcing and effective work orders.
- Obtained notices of completion and compliance certifications from all construction administration consultants.
- Organized and participated in monthly on-site meetings with clientele and subcontractors.
- Monitored daily construction and evaluated project progress, contract compliance and safety.
- Resolved issues during construction and commissioning phases to maintain tight schedules and budget levels.
- Worked closely with city officials regarding permits required for various types of construction projects.
- Assisted in resolving disputes between contractors over payment amounts or contract terms.
Donation Attendant
Goodwill
Oconomowoc , WI
2017.10 - 2018.05
- Explained donation policy politely when rejecting donations and recommended other options for disposal of items.
- Offered donors assistance in unloading and carrying donations from vehicles.
- Prioritized safety for staff and donors by keeping walkways clear at all times and using proper stacking techniques.
- Logged daily donations and issued tax receipts to all donors.
- Greeted and engaged in friendly conversation with every donor to create positive donor experiences.
- Separated, sorted and stacked items in donation trailer for efficient flow of goods into stores.
Education
Bachelors Degree - Finance
University Of Milwaukee
Milwaukee, WI2023-06
Skills
- Building codes and regulations
- Renovations, building and demolition
- Construction management
- Building site supervision
- Power and hand tool operation
- Member Support
- Customer Service
- Call Center Operations
- Problem-Solving Abilities
- Multi-Task Management
- Microsoft Excel
- Account Updating
- Complaint Resolution
- Inbound and Outbound Calling
- Customer Relationship Management (CRM)
- De-Escalation Techniques
- Staff Training
- Schedule Coordination
- Supplier Relations
Hobbies
Outside of work, I enjoy weightlifting, building computers, and water sports
Certification
- Certified Personal Trainer (NASM) completed 02/14/2024
- CPR/AED (Adult/Child/Infant) completed 02/09/2024
- Wisconsin Real Estate License completed 04/18/2023
Timeline
Personal Trainer
Jewish Community Center
2024.03 - Current
Member Service Representative
Jewish Community Center
2022.10 - Current
Donation Attendant
Goodwill
2017.10 - 2018.05
Construction Manager
Tim O'Brien Homes
2015.06 - 2022.08
Bachelors Degree - Finance
University Of Milwaukee
- Certified Personal Trainer (NASM) completed 02/14/2024
- CPR/AED (Adult/Child/Infant) completed 02/09/2024
- Wisconsin Real Estate License completed 04/18/2023
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