Brendan Petrigala
Endicott,NY
Summary
Process Improvement Expert. Self-Starter. Detail Oriented. Outstanding Business Acumen.
Five Years as a Service Manager. 16 Years as a Global Services Process Lead.
Forward-thinking project management specialist confident in leading teams, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders. Brings proven abilities in end-to-end project management. Expert in identifying and mitigating risks, reaching milestones and managing deliverables. Highly organized leader with great attention to detail. Adept at managing high-priority client relationships. Oracle, Peoplesoft and SAP experience.
Overview
25
25
years of professional experience
Work History
Outside Sales Representative
Binghamton Material Handling Inc.
2023.12 - Current
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Negotiated terms and contracts with clients to maintain profitable sales.
Project Manager and Sales Consultant
Interstate Homes
2022.03 - 2023.11
- Set project schedules and oversee milestones for duration of project. In charge of managing entire project life cycle from initial concept through final delivery.
- Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timelines. Brought projects in on-time and in accordance with budget and quality standards.
- Strong sales and marketing acumen. Closed 1.3 million in sales in first 6 months in role.
- Prepared cost estimates for projects of varying sizes. Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Manage and arrange for all site work. Coordinate projects with staff and outside contractors, and code officers.
- Guide customers through the buying process from estimates to final finishing.
- Maintained and adjust price lists to reflect current market trends and account for inflation forecasting.
- Interfaced with banks, manufactures, governmental agencies and contractors on behalf of customers and employer.
- Managed follow up service and parts ordering. Negotiated service and parts pricing and timing with manufactures.
Global Services Process Lead
IBM
2005.01 - 2021.12
- Responsible for delivery of highly visible services that contributed significantly to achievement of customer satisfaction, cost and other business objectives
- Maintained awareness of contracted service levels, plans and outlooks, and served as primary interface for all planning matters related to client contract
- Implemented and managed best practices initiatives. Drove actions to ensure services utilization and financial interlock targets met
- Remained calm and courteous under pressure while navigating tense situations. Excellent problem solving, leadership and customer service skills
- Conducted statistical studies to analyze or compare production costs for sustainable and nonsustainable designs.
Service Manager
Fed Ex Ground Richmond
1999.12 - 2005.01
- Utilized background in leadership, mentoring and coaching to manage a team of 20 Fed Ex Ground Associate
- Planned, organized and directed day-to-day operations within station location
- Responsible for the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality
- Analyzed operational performance through direct observation, interpretation of reports and collaboration with others
- Performed Driver Audits and managed Pick-up and Delivery Logistics
- Ability to act as mentor, coach and knowledge resource to other employees. Mentored and developed critical skill sets for new and/or less-experienced team members
Education
BS - Economics
East Carolina University
Greenville, NC06.2004
Skills
- Deadline Driven
- Relationship Building
- Project Management Software
- Demand Forecasting
- Detail Oriented
- Client Relationships
- Complex Problem Solving
- Stakeholder Relations
Timeline
Outside Sales Representative
Binghamton Material Handling Inc.
2023.12 - Current
Project Manager and Sales Consultant
Interstate Homes
2022.03 - 2023.11
Global Services Process Lead
IBM
2005.01 - 2021.12
Service Manager
Fed Ex Ground Richmond
1999.12 - 2005.01
BS - Economics
East Carolina University
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