Summary
Overview
Work History
Education
Skills
Timeline
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Brendan Reilly

Mesa,AZ

Summary

Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.

Overview

6
6
years of professional experience

Work History

Security Officer

Banner Health
Mesa, AZ
04.2022 - Current
  • Patrol the facilities and grounds; assists with the welfare and safety of personnel and patients; investigates critical incidents; assists employees, patients and visitors; interfaces with emergency response agencies; secures doors; monitors parking and traffic control. Performs assigned security duties promptly and accurately.
  • Exhibits excellent interpersonal skills and be customer service oriented in all contacts with patients, visitors and staff
  • Responds to all emergency codes for assistance and control. Patrols and inspects facility frequently to assist in maintaining a safer and more secure environment. Assists employees with security related matters, mediate disputes, conduct interviews, conduct searches, enforces parking regulations and traffic control. Serves as a security subject matter expert.
  • Assists medical staff in restraining and handling troubled/combative patients. Ensures security policies are being followed. Patrols unoccupied areas and sets the alarms when appropriate. Locks and unlocks facility doors at prescribed times. Conducts money pick-ups from departments, logs pick-ups and successfully delivers the contents to the appropriate destination department. Releases bodies from the morgue, ensuring that all paperwork is complete. Checks alarms to ensure they are in proper working order. Escorts patients, visitors and employees when required for security purposes. Participates in security lead training designed for staff.
  • Maintains current knowledge of applicable laws and regulations. Performs “citizen arrest” and demonstrate critical thinking skills during extremely stressful situations as needed.
  • Investigates and completes written reports of complaints, critical security incidents and unusual activities involving patients, employees and visitors. Maintains an accurate log of all relevant security activities during each shift.

Health Insurance Advisor

United Health Group, USA
Orem, UT
03.2021 - 10.2022
  • Developed relationships with customers in order to increase sales opportunities.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
  • Networked to build client base and promote products to new and existing clients.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Developed new leads each day at or above quotas.

Retail Supervisor

Volcom
Park City, UT
09.2017 - 12.2020
  • Used Point of Sale register system to complete transactions.
  • Developed and implemented effective schedules to ensure adequate staffing coverage during peak hours.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
  • Performed daily audits of merchandise displays, pricing accuracy and store security measures.
  • Ensured compliance with all safety regulations, policies and procedures.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.

Education

Bachelor of Science - Mechatronics Engineering

Utah Valley University
Orem, UT

Skills

  • Crisis Assessment
  • Risk Evaluation
  • Interpersonal Relationships
  • Leadership/Communication Skills
  • Behavioral Health
  • Safety Planning
  • De-Escalation Techniques
  • Documentation Skills
  • Team Player

Timeline

Security Officer

Banner Health
04.2022 - Current

Health Insurance Advisor

United Health Group, USA
03.2021 - 10.2022

Retail Supervisor

Volcom
09.2017 - 12.2020

Bachelor of Science - Mechatronics Engineering

Utah Valley University

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Brendan Reilly