Brendan Roberts
Nashville,TN
Summary
Security specialist experienced in physical security. Intelligent, insightful, and pragmatic with a resourceful and detail-oriented approach. Proficient in access control, intrusion alarm systems, and CCTV software, familiar with all facets of security operations.
Overview
8
8
years of professional experience
Work History
Security Operations Specialist
FirstBank
Nashville, TN
07.2022 - Current
- Perform periodic site risk assessments and other security reviews. Work with investigators and Physical Security Administrator to recommend and accomplish equipment adjustments as needed.
- Assist in remediating site security issues and challenges, to include tracking and reporting on issues identified through quarterly site reporting process.
- Provide ongoing end user support for security systems.
- Assist in refining and maintaining relevant physical security policies, standards and procedures; and discharge responsibilities in accordance with written guidance.
- Provide ongoing feedback for improvement of all security-related programs and processes; and assist with implementation of improvements as necessary.
- Maintain alarm user management systems to include documentation in accordance with the written security standard.
Global Physical Security Analyst
Asurion
Nashville, TN
03.2019 - 06.2022
- Oversee physical access control at multiple global sites through the current Lenel operating system to monitor and verify authorized and any attempts of unauthorized entry to Asurion property including those areas deemed critical and requiring special access authority.
- Direct tasks during the initial phase of crisis response in accordance with established Disaster Recovery / Business Continuity protocols.
- Troubleshooting technical hardware and software issues, collaborating with access control.
- Facilitate emergency notifications to sites globally via Asurion’s mass notification platform to enhance the security and safety of employees.
- Monitoring of cargo shipments to mitigate the risk of theft and other cargo security threats from initial movement to final destination.
Liability Adjuster
Allstate Insurance Company
Nashville, TN
03.2018 - 01.2019
- Investigate multi-party vehicle collisions to make a liability determination.
- Negotiate settlements with policyholders, claimants, and other Insurance companies.
- Fulfill targeted performance goals to support Allstate’s industry leading operation standards.
Help Desk Representative
Next Gear Solutions
Oxford, MS
07.2016 - 11.2017
- Troubleshoot software issues by applying extensive knowledge of computers, including company services and products.
- Satisfy customer needs through ability to educate them on company products.
- Provide excellent customer service to surpass client expectations and meet optimum satisfaction.
Education
Bachelor of Science - Criminal Justice
University Of Mississippi
University, MS05.2016
Skills
- Intrusion alarm systems (Bosch, DMP)
- Access control systems (Lenel OnGuard, Lenel S2)
- CCTV (Avigilon, CoStar, Verint, Wisenet WAVE, S2 NetVR)
- Risk detection programs (NC4)
- Project Management
- Security Management
- Security Operations
- Equipment programming and calibrating
Affiliations
Vice President 2015-2016– Sigma Pi Fraternity, Beta Mu Chapter
Timeline
Security Operations Specialist
FirstBank
07.2022 - Current
Global Physical Security Analyst
Asurion
03.2019 - 06.2022
Liability Adjuster
Allstate Insurance Company
03.2018 - 01.2019
Help Desk Representative
Next Gear Solutions
07.2016 - 11.2017
Bachelor of Science - Criminal Justice
University Of Mississippi
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