Brendan Sadeghi

Conn Communications is an agent location for U.S Cellular. My responsibility was to help customers with anything that they needed regarding the service; If they needed a new phone, tech support, or to go over new plans. In addition I would train any new agent that we hired, and handle tasks like the bank deposits when my manager wasn't there.

We also sold Dish Network in the store; I would help customers set up appointments with technicians to come to their homes and set up the service. Along with doing other things like programming remotes and taking payments

The main focus in my position was to assist customers with varying teller transactions while providing the best customer service possible. If the teller line is slow and the bankers have a higher volume of customers I will fill in being the Lobby Leader. I am also the Online Advocate for the branch; which means anytime there is something regarding a new online service that we add it is my job to first educate myself on the service then I must give a presentation and teach my team members about our new services.