Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brendan Sharpe

Kalamazoo

Summary

Proven track record in enhancing customer satisfaction and loyalty, notably at Harding's Friendly Market. Excelled in cash handling and fraud prevention, demonstrating exceptional work ethic and integrity. Mentored staff, improving team performance by 20%. Skilled in customer service, adept at resolving complaints with empathy, ensuring a positive shopping experience.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

6
6
years of professional experience

Work History

Cashier/Shift Manager/Key Holder

Harding's Friendly Market
05.2023 - 01.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Enhanced shopping experience, provided product information and location assistance.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Cashier

Meijer
06.2020 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Cashier/Cook Operator

Kentucky Fried Chicken
11.2018 - 05.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Learned duties for various positions and provided backup at key times.
  • Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
  • Cleaned static product build-up outside of fryer during breaks in line-flow and when instructed.
  • Trained new staff members on proper cooking techniques, equipment usage, and kitchen safety procedures.
  • Transferred oil from holding tanks to fryer tanks and basins when necessary to maintain product quality and freshness.
  • Safely operated various kitchen equipment, maintaining them properly to prevent accidents or malfunctions during service hours.
  • Prepared food items according to recipe to drive quality and consistency.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Cleaned and sanitized work areas, utensils and equipment.

Education

GED -

Three Rivers Adult Education
Three Rivers, MI
01-2002

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Reliability and punctuality
  • Drawer balancing
  • Fraud prevention awareness
  • Point of sale operation
  • Identification checks

Timeline

Cashier/Shift Manager/Key Holder

Harding's Friendly Market
05.2023 - 01.2025

Cashier

Meijer
06.2020 - 05.2023

Cashier/Cook Operator

Kentucky Fried Chicken
11.2018 - 05.2020

GED -

Three Rivers Adult Education

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Brendan Sharpe