Seasoned customer service professional versed in both business operations and with clients in security. Eager to work with a team to provide the best possible customer experience and satisfaction.
Overview
25
25
years of professional experience
Work History
Senior Patrol Officer
Woodside Patrol
03.2018 - 06.2024
Performed security checks on private residences and businesses (foot and vehicle)
Alarm response and incident investigation
Executed specific directions at events
Trained new officers
Shift Manager
Round Table Pizza (Ladd, Meola, Larson Inc)
03.1999 - 05.2008
Led crew during evening shift, supervised employees hours and performance.
Worked all aspects of the store including Pie Line, oven, and (primarily)register. Backup on delivery when required.
Handled a variety of issues with upmost customer service
Handled recurring large orders for businesses and schools
Adhered to company standards
Executed proper food handling and QSC protocols
Trained new employees regularly
Collaborated with other managers for optimized workflow
Closed store and secured deposit for next day
Education
Bachelor of Arts - Psychology
California State University - Fresno
Fresno, CA
05.2015
Skills
Provide excellent, friendly customer service
Communicate well with management or ownership
Excel at training all facets of job to new employees
Maintain professional decorum and adhere to company standards