Brendan Stock
Boyertown,PA
Summary
Dynamic customer service professional with a proven track record at Adams Royal Car Wash, excelling in high-pressure environments. Skilled in problem-solving and active listening, I consistently exceeded customer expectations and enhanced satisfaction. A quick learner and effective team member, I thrive in delivering exceptional service while maintaining a positive atmosphere.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Adams Royal Car Wash
07.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Customer Service Cashier
McDonald’s
11.2021 - 06.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
Education
Diploma -
Boyertown High School
Boyertown, PA05.2024
Skills
Customer service
Work as a team member
Quick learner
Timeline
Customer Care Representative
Adams Royal Car Wash
07.2024 - Current
Customer Service Cashier
McDonald’s
11.2021 - 06.2024
Diploma -
Boyertown High School
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