Brendan Sutton
Cocoa,FL
Summary
Dynamic customer service professional with a proven track record at Delaware North, excelling in quality control and customer relations. Adept at problem-solving and resource management, I consistently enhanced service standards and resolved conflicts, ensuring a positive dining experience. Committed to maintaining high sanitation standards and operational efficiency.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
General Foods Worker
Delaware North
Kennedy Space Center, Cape Canaveral FL
05.2023 - Current
- Ensured the highest standard of operational efficiency, and food and beverage quality by revamping organizational procedures.
- Organized and verified the ordering, restocking, and product quality to increase top-line revenue.
- Developed daily reviews detailing findings and recommendations to improve the organizational culture.
- Educated staff on organizational mission and goals to help employees achieve success while improving efficiencies.
- Oversaw preventative maintenance for all kitchen and warehouse equipment, ensuring uninterrupted production.
- Evaluated customer needs and feedback to drive product and service improvements for 1.5 million visitors annually.
- Frequently inspected production area to verify proper equipment operation.
- Worked a flexible schedule and extra shifts to meet business needs and optimize the customer experience.
Server and Bartender
Brothers Encore LLC
5135 Water Way Drive, Montclair VA 22025
01.2021 - 04.2023
- Cultivated strong relationships with regular customers, often organizing competitive events to generate revenue.
- Learned and followed state and local alcohol laws ensuring strict compliance with regulations.
- Strictly adhered to health and safety protocols critical for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors, displaying extraordinary multi-tasking and interpersonal skill.
Education
National Security
University of New Mexico
Albuquerque, NM 08.2018 - 12.2020
High School Diploma -
Eldorado High School
11300 Montgomery Blvd NE, Albuquerque NM. 87111 09.2016 - 05.2018
Skills
- Resource management
- Problem-solving
- Cleaning and sanitation
- Preventive Maintenance
- Quality control
- Customer relations
- Conflict resolution
- Work planning and scheduling
Timeline
General Foods Worker
Delaware North
05.2023 - Current
Server and Bartender
Brothers Encore LLC
01.2021 - 04.2023
National Security
University of New Mexico
08.2018 - 12.2020
High School Diploma -
Eldorado High School
09.2016 - 05.2018