Brendan THACKER
Aurora,CO
Summary
Dynamic and results-oriented retail leader with extensive experience at Bubba's 33, excelling in customer service, team leadership, and daily store operations. Proven track record of increasing sales through strategic merchandising and effective conflict resolution. Skilled in budgeting, inventory control, staff training, loss prevention, and accurate money handling, including preparing and making bank deposits. Adept at building collaborative teams and fostering a positive work culture that drives performance and customer satisfaction. Reliable, flexible, and thrives in fast-paced, evolving environments.
Overview
3
3
years of professional experience
Work History
Key Holder
Bubba's 33
Aurora, CO
03.2024 - Current
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Kitchen Manager
Bubba's 33
Aurora, CO
03.2024 - Current
- Met sales targets consistently for each shift by positively engaging customers, and delivering high levels of service.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing, and labor expenses.
Training Coordinator
Bubba's 33
Aurora, CO
03.2022 - Current
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Implemented mentorship program within training sessions to foster peer-to-peer learning and support.
Education
High School Diploma -
Aurora West College Preparatory School
Aurora, CO05.2023
Skills
- Customer service
- Opening and closing coordination
- Staff training and development
- Scheduling proficiency
- Store organization
- Team leadership
- Budget management
- Store maintenance
- Technical skills
- Communication skills
- Team building
- Problem resolution
Timeline
Key Holder
Bubba's 33
03.2024 - Current
Kitchen Manager
Bubba's 33
03.2024 - Current
Training Coordinator
Bubba's 33
03.2022 - Current
High School Diploma -
Aurora West College Preparatory School
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