Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Brendan Thoms

Summary

Proven leader at Wells Fargo & Company, adept in problem-solving and fostering customer relationships, streamlining operations by implementing innovative solutions. Spearheaded quality assurance and strategic initiatives, enhancing system stability, and operational efficiency. Excel in team development, significantly improving project delivery, and service quality.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Senior Business Execution Consultant

Wells Fargo & Company
10.2019 - Current
  • Within the CR COE, I engage in and lead external and internal auditing functions/operations of remediations for multiple business groups and contribute to large scale strategic initiatives.
  • Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations.
  • Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business.
  • Work independently to make recommendations for support function by providing support and leadership.
  • Responsible for yearend tax reporting for high profile subset of of our auto portfolio.
  • Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience.
  • Collaborate and consult with team leaders in developing project plans, policies and procedures.
  • Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners
  • Evaluate our line of business needs and expectations, establishing clear goals for each engagement effort.
  • Deliver outstanding service to our customers and business lines to maintain and extend relationships for future business opportunities.
  • Liaise and collaborate with various cross-functional teams within Wells Fargo as well as with external third parties to achieve targeted goals and/or successfully deliver comprehensive solutions.

Senior Systems Quality Assurance Analyst

Wells Fargo & Company
02.2016 - 10.2019
  • Reduced defect rates with meticulous attention to detail in analyzing system requirements and specifications.
  • Achieved greater system stability by proactively identifying potential risks and implementing preventive measures.
  • Streamlined testing processes through the creation of reusable test scripts, increasing efficiency.
  • Ensured timely completion of projects by managing workloads effectively and consistently meeting deadlines.
  • Maintained clear documentation of testing procedures, findings, and resolutions for future reference and process improvement.
  • Generated comprehensive reports outlining test results, enabling informed decision-making during product development stages.
  • Assisted developers in improving code quality by providing detailed feedback on identified issues during testing phases.
  • Kept abreast of emerging trends and technologies in the field of quality assurance, incorporating innovative approaches into daily operations where applicable.

Business Systems Consultant Manager - AVP

Wells Fargo & Company
07.2013 - 02.2016
  • Managed and led two teams of Systems Quality Assurance Analysts IV's in charge of managing all aspects of testing as it related to technological solutions derived from business needs and requirements for the Pre-Foreclosure and Foreclosure Departments.
  • Acted as the liaison between the line of business and our technology providers/vendors.
  • Ensured technology solutions align with the Wells Fargo Default corporate initiatives that include scalability of our processes and systems as well as the growth of our portfolio.
  • Was responsible for completing process analysis, evaluations, and implementation of process improvements.
  • Emphasized system testing for multiple projects tied to internal and external application functionality and integration.
  • Initiated and planned business reviews involving definition and selection of new concepts and development of new or improved processes for areas identified as inefficient or costly.
  • Completed team member reviews and development plans.
  • Extremely knowledgeable with regards to the fundamental business of Servicing and its systems (CPI/MSP, LoanSphere, Bankruptcy, PCN, and Pre/Foreclosure Applications).
  • Excellent understanding and articulation of design flows and key objectives of integration projects, as well as their impacts.
  • Allocated resources for projects and test efforts to ensure all testing needs are met with the goal to ensure applications and solutions are tested thoroughly and that each phase of testing is handled timely and efficiently from the ideation of a solution all the way through to implementation and post production.
  • Managed a Business Systems Consulting staff that, as liaisons between a line of business and the technical organization, plans, conducts and directs analyses of technological solutions to basic to moderately complex business problems and process improvements.
  • Oversaw and conducted evaluations of business requirements.
  • Recommended appropriate technological alternatives to business line and systems management.
  • Evaluated new and evolving business strategy and technologies, identifying impact on business and recommending/implementing enhancements, release management timelines and business analyst capacity.
  • Provided strong technical and business expertise to ensure effective design, analysis, project management, programming, training, implementation, and maintenance of enhancements.
  • Identified risk factors and recommend appropriate controls.
  • Responsible for vendor oversight and selection.
  • Prepared and administered a budget.
  • Responsible for the implementation of process improvements.
  • Facilitated seamless change management processes during system updates, minimizing disruptions to daily operations.
  • Streamlined workflow for increased efficiency by identifying bottlenecks and recommending process improvements.
  • Enhanced system performance with thorough testing and validation of new software releases.
  • Provided expert guidance on best practices in IT systems implementation, leading to smoother transitions for clients.

End User Testing Analyst IV

Wells Fargo & Company
01.2011 - 07.2013
  • Collaborated with business units, project team, project management, and vendors to coordinate project priorities and achieve aggressive deadlines.
  • Was responsible for completing process analysis, evaluations, and implementation of process improvements and business requirements.
  • Initiated and planned business reviews involving definition and selection of new concepts and development of new or improved processes for areas identified as inefficient or costly.
  • Acted as a liaison to business lines to ensure new products, services, and technological developments are compatible and accurate with current processes and designs.
  • Facilitated channel reviews for prioritization of scope, review of business requirements, and design reviews for new capabilities on the platforms.
  • Was responsible for coordination activities to define implementation plans including deployment approach, communication and testing plans, business adoption strategies, and production support.
  • Reviewed and redesigned process workflows as necessary to adapt to product, service, or technology changes.
  • Created test scenarios and test cases for validating changes to various business applications.
  • Assisted in the testing of new functions and provided business sign-off to move functions to production.
  • Documented daily, weekly, and monthly progress.

Operations Analyst for Reverse Mortgage

Wells Fargo & Company
06.2010 - 01.2011
  • Analyzed business issues and make recommendations to maximize operational efficiency, quality, and compliance.
  • Evaluated and solved complex operational, system-related, and/or customer issues.
  • Created and maintained databases and management reports, as well as interpret data and identify trends for managers.
  • Assisted managers in order to apply data to business goals and analytical requirements, which may include capacity planning, volume forecasting, and unit costing.
  • Managed vendor relationships, define user requirements, and perform user acceptance testing.
  • Led projects which require coordination and contributions to task forces or other teams.
  • Identified, developed and implemented policies, procedures, and training materials to assure compliance with government regulations and to maximize efficiency and customer service.

Loan Administration Manager

Wells Fargo & Company
03.2008 - 06.2010
  • Managed the Servicemembers Civil Relief Act Team within the Special Loans Department.
  • Ensured that eligible servicemembers receive appropriate benefits provided to them by the Act, such as reduced interest rate to 6% as well as fee and foreclosure protection.
  • Led 10 non-exempt staff members to ensure effective delivery of SCRA benefits.
  • Managed and implemented processes to standardize, streamline, and maximize efficiency of operations.
  • Provided training, performance evaluation, and coaching to team members.
  • Responsible for creating and providing monthly management reports.
  • Responsible for reviewing and distributing various compliance driven reports, as well as, following up for timely and proper resolution to exception items.
  • Prepared the business unit's budget and responsible for monthly variances.
  • Worked independently on moderately complex to complex issues and projects in order to meet key indicators and/or compliance guidelines.
  • Coordinated SCRA BCP functions and recovery strategies.
  • Led a major remediation effort to identify and ensure customers who were erroneously charged specific fees/charges were refunded accordingly.
  • Managed, maintained, and tested all updates to new and existing automated processes.
  • Conducted employee evaluations, reviews, and one on one's. Made appropriate salary and staffing recommendations.

Default Reporting Loan Servicing Specialist

Wells Fargo & Company
12.2006 - 03.2008
  • Analyzed existing mortgage loans to determine delinquency history and make appropriate foreclosure recommendations.
  • Acted as the principal liaison between bank and private investors
  • Responsible for obtaining all private investor approvals for foreclosure proceedings.
  • Analyzed and monitored daily and weekly reports.
  • Evaluated and prepared investor foreclosure documentation.
  • Assisted in the coordination of Default's BCP recovery strategies.
  • Provided innovative system solutions to streamline processes.

Assistant Manager of Processing & Operations

Astoria Federal Savings Bank
07.2000 - 07.2006
  • Responsible for the daily management of the Consumer Loans Department including the call center, loan maintenance, payoffs, collections, and all correspondence. These loans consisted of Home Equity Loans, Home Equity Line of Credit Accounts, Overdraft Protection Accounts, Auto Loans, Passbook Loans, and Unsecured Personal Loans.
  • Recommended and implemented policy and procedural changes to increase cost efficiency and productivity while ensuring product quality and customer satisfaction.
  • Collaborated and coordinated special projects for the Consumer Lending Department.
  • Analyzed new and existing business opportunities to determine their cost effectiveness and potential impact on bank profitability and customer needs.
  • Created new and streamlined existing processes using macros and automation.
  • Coordinated the department's efforts with other business areas within the association, as well as outside vendors, to ensure consistent quality of service.
  • Prepared yearly budget and reconciled quarterly variances.
  • Monitored and reconciled daily financial transactions of specific general ledgers.
  • Prepared daily and monthly productivity reports for upper management.
  • Conducted employee evaluations and reviews. Made appropriate salary and staffing recommendations.

Education

Bachelor of Arts - Philosophy

The College of William And Mary
Williamsburg, VA
12.1998

Skills

  • Problem-Solving and Analysis
  • Attention to Detail
  • Team Leadership and Development
  • Customer and Client Relationships

Affiliations

  • Secretary of the Waxhaw Historic Preservation Commission

Certification

  • Certified LAN technician.

Languages

Spanish
Limited Working

Timeline

Senior Business Execution Consultant

Wells Fargo & Company
10.2019 - Current

Senior Systems Quality Assurance Analyst

Wells Fargo & Company
02.2016 - 10.2019

Business Systems Consultant Manager - AVP

Wells Fargo & Company
07.2013 - 02.2016

End User Testing Analyst IV

Wells Fargo & Company
01.2011 - 07.2013

Operations Analyst for Reverse Mortgage

Wells Fargo & Company
06.2010 - 01.2011

Loan Administration Manager

Wells Fargo & Company
03.2008 - 06.2010

Default Reporting Loan Servicing Specialist

Wells Fargo & Company
12.2006 - 03.2008

Assistant Manager of Processing & Operations

Astoria Federal Savings Bank
07.2000 - 07.2006

Bachelor of Arts - Philosophy

The College of William And Mary

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Brendan Thoms