Brendan Tighe
Minneapolis,MN
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Comfortable leading and working with individuals from broad array of backgrounds and cultures. Adaptable to changing business needs and market conditions.
Overview
33
33
years of professional experience
Work History
Category Manager/Retail Specialist
Bergin Fruit And Nut Company
07.2023 - Current
- Increased overall category sales by developing and executing strategic merchandising plans.
- Reduced inventory costs through effective vendor negotiations and optimizing product assortments.
- Improved customer satisfaction by tailoring product offerings to meet specific market demands.
- Enhanced supplier relationships through regular communication and collaborative problem-solving efforts.
- Analyzed sales performance and adjusted marketing strategies to optimize revenue generation.
- Implemented data-driven pricing strategies to maximize profit margins while remaining competitive in the marketplace.
- Conducted competitor analysis to stay informed about market dynamics and adjust strategic plans accordingly.
Store Director
Knowlan's Fresh Foods
05.2019 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Analyzed operating and financial statements for profitability ratios.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Identified current and future trends that appeal to consumers.
Fresh Produce Buyer
UNFI
05.2022 - 07.2023
- Ordered produce products and maintained appropriate back stock levels.
- Managed day-to-day purchasing operations by successfully sourcing and securing goods and services such as raw materials and production components.
- Efficiently obtained needed products from vendors, regularly completing $Amount+ purchases for farmers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Store Manager
Festival Foods
02.2018 - 05.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Produce Manager
Festival Foods
09.2006 - 02.2018
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
- Planned attractive produce displays, using color and texture to enhance.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
- Devised processes to boost long-term business success and increase profit levels.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Orchestrated performance-oriented environment by closely supporting team members.
- Trimmed, washed and bundled produce as needed.
- Purchased produce following guidelines of marketing plan.
- Negotiated with suppliers for favorable prices, terms, quality, and delivery.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Selected items for specials and marked down items as needed to reduce losses.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Priced produce to achieve margin and sales goals.
- Maintained produce area and kept produce storage area clean and sanitary.
- Assisted customers with produce questions.
- Coached and mentored new team members.
Produce Manager
Festival Foods
08.2001 - 09.2006
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
- Planned attractive produce displays, using color and texture to enhance.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
- Devised processes to boost long-term business success and increase profit levels.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Orchestrated performance-oriented environment by closely supporting team members.
- Trimmed, washed and bundled produce as needed.
- Purchased produce following guidelines of marketing plan.
- Negotiated with suppliers for favorable prices, terms, quality, and delivery.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Selected items for specials and marked down items as needed to reduce losses.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Priced produce to achieve margin and sales goals.
- Maintained produce area and kept produce storage area clean and sanitary.
- Assisted customers with produce questions.
- Coached and mentored new team members.
Fresh Produce Team Member
Festival Foods
06.1997 - 08.2001
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Checked for outdated and overripe grocery items and removed from inventory.
- Pleasantly greeted customers and provided prompt and courteous service.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Grocery Stock Clerk
Knowlan's Fresh Foods
11.1991 - 06.1997
- Provided excellent customer service by offering assistance with locating or retrieving requested merchandise.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Answered customer questions and provided detailed product information.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Education
Associate of Arts -
Inver Hills Community College
Inver Grove Heights, MN05.1997
Skills
- Policy Development and Enforcement
- Sales Tracking
- Assignment Delegation
- Team Leadership
- Verbal and Written Communication
- Customer Service Management
- Problem Anticipation and Resolution
- Recruitment and Hiring
- Decision Making
- Budget Control
- Staff Scheduling
- Layout Planning
- Multitasking and Prioritization
- Customer Relations
- Inventory Tracking and Management
Timeline
Category Manager/Retail Specialist
Bergin Fruit And Nut Company
07.2023 - Current
Fresh Produce Buyer
UNFI
05.2022 - 07.2023
Store Director
Knowlan's Fresh Foods
05.2019 - Current
Assistant Store Manager
Festival Foods
02.2018 - 05.2019
Produce Manager
Festival Foods
09.2006 - 02.2018
Produce Manager
Festival Foods
08.2001 - 09.2006
Fresh Produce Team Member
Festival Foods
06.1997 - 08.2001
Grocery Stock Clerk
Knowlan's Fresh Foods
11.1991 - 06.1997
Associate of Arts -
Inver Hills Community College
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