Brendan Turowski
Albuquerque,NM
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bartender/ Server
Two Fools Tavern
09.2013 - Current
- Crafting and creating new signature cocktails, properly pouring draft beers and providing professional customer service by upselling our vast inventory of fine spirits. Other responsibilities include the ability to multi-task in a busy bar environment, have extensive knowledge on beer and liquor with a focus on various whiskies, and make personal connections to create regular customers.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Trained new bartenders on operational procedures and customer service excellence.
Server
Boston's Gourmet Pizza
04.2012 - 09.2013
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Trained new servers on restaurant policies, menu details, and service standards.
- Managed multiple tables efficiently, maintaining high levels of attention and responsiveness.
Server/ Server Assistant
The Melting Pot
05.2011 - 04.2012
- Performed professional fine dining duties such as table side instruction on the proper way to cook meals, as well as having extensive wine knowledge to best enhance the customer experience. Other duties included attention to detail, extended wine education and maintaining a clean and orderly workspace.
Server
Applebee's
10.2010 - 05.2011
- Performed professional customer service by informing diners of daily specials as to increase ticket sales. Focused on attention to detail while maintaining and orderly workspace as well as managing carryout services. Other responsibilities included daily sidework and regulating alcohol consumption.
Sales Associate/ Cashier
Target
05.2010 - 10.2010
- Administered customer service on the sales floor, emphasized teamwork with coworkers and other departments as well as handled money during cashier duties. Other duties included re-stocking shelves, extensive product knowledge, daily chores and inventory returns.
Server
Dickey's BBQ
04.2007 - 12.2009
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Developed strong relationships with regular customers to foster loyalty and repeat business.
Education
Bachelor of Arts (B.A.) - General Psychology
University of New Mexico
Albuquerque, NM12.2014
Skills
- Strong interpersonal communication skills
- Team player attitude
- Responsible alcohol service
- Salesmanship
- Customer service
- Strong multitasking
- Highly reliable
- Clear and effective communication
- Handling difficult customers
- Service-oriented mindset
- Suggestive selling
Certification
Alcohol & Gaming Division Server Certificate
Timeline
Bartender/ Server
Two Fools Tavern
09.2013 - Current
Server
Boston's Gourmet Pizza
04.2012 - 09.2013
Server/ Server Assistant
The Melting Pot
05.2011 - 04.2012
Server
Applebee's
10.2010 - 05.2011
Sales Associate/ Cashier
Target
05.2010 - 10.2010
Server
Dickey's BBQ
04.2007 - 12.2009
Bachelor of Arts (B.A.) - General Psychology
University of New Mexico