Brendan White
Chicago,IL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
year of professional experience
2
2
Certification
Work History
Server Captain
Exmoor Country Club
Highland Park, IL
08.2022 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
Night Porter
Tao Hospitality
Chicago, IL
07.2022 - Current
- Communicated with coworkers and managers about completed duties.
- Cleaned and organized building areas as required.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Delivered guest messages quickly and correctly, maintaining information confidentiality.
- Resolved guest inquiries punctually and politely for professional customer service.
- Greeted guests with warmth and professionalism for friendly, helpful service.
Sales Associate Team Leader
Zara USA
Chicago, IL
10.2021 - 12.2021
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Arts - Theatre
Roosevelt University
Chicago, IL05.2025
High School Diploma -
Martha Ellen Stilwell School For The Performing Arts
Jonesboro, GA05.2021
Skills
- Project Management
- Verbal and Written Communication
- Staff Management
- Team Leadership
- Business Planning
- Managing Appointments
- Issue and Conflict Resolution
- Finance and Accounting Operations
- Maximizing Profitability
- Goals and Performance
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- ADAP Certified
- CPR Certified
Timeline
Server Captain
Exmoor Country Club
08.2022 - Current
Night Porter
Tao Hospitality
07.2022 - Current
Sales Associate Team Leader
Zara USA
10.2021 - 12.2021
Bachelor of Arts - Theatre
Roosevelt University
High School Diploma -
Martha Ellen Stilwell School For The Performing Arts
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