Brendan Wilson
Encinitas,CA
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of personal and company wide goals. Strong facilitator adept at working cross-departmentally with management and top-level leadership. Excellent trainer and mentor. Focused on breeding a team with strong work ethic and stoke.
Overview
5
5
years of professional experience
Work History
1st Strike Team
KSWC - Surf Abu Dhabi
11.2023 - Current
- Adapting the "Classroom,Observation, Activation" method to multiple different topics in training
- Creation and critique of training documents and SOPs
- Curation of a Core and Eclectic culture
- Knowledge of a complex Customer Journey
- Experience in unifying a multicultural team
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
Surf Team Lead
KSWC - Surf Ranch Lemoore
09.2022 - Current
- Collaborated with other department leads to streamline operation.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Promoted a positive work environment by fostering teamwork, open communication, and confidence in oneself.
- Built strong relationships with customers through positive attitude and genuine stoke.
- Implemented Ding Repair process improvements that led to reduced turnaround times.
Shaping Instructor
UCSD
01.2021 - 07.2022
- Fostered student curiosity and interest through education of surf culture.
- Molding complex shaping techniques into simple explanations.
- Boosted student performance by providing individualized support and feedback.
- Shifted between formal and informal methods of teaching to keep students engaged.
Surfboard Repair
Ding King
09.2019 - 05.2022
- Provided excellent customer service by answering questions and responding to customer complaints.
- Streamlined order processing for faster service and improved efficiency.
- Comprehensive knowledge of Surfboard materials and repair process.
- Skilled at working independently and collaboratively in a team environment.
Volunteer
International Volunteer HQ
10.2018 - 01.2019
- Provided support to local kids, through activities such as Surfing, Swimming, and Skating.
- Furthered challenged communities education through teaching english, math, and reading.
- Maintained a confident and calm demeanor while experiencing people and places of trauma.
Skills
- Adaptable
- Quick Learner
- Forecasting skills
- Teamwork and Collaboration
- Operations Management
- Decision-Making
- Willing to Learn
- Customer Service
- Motivated Team Player
- Time Management
- Clear Communication
Languages
Spanish
Professional Working
Timeline
1st Strike Team
KSWC - Surf Abu Dhabi
11.2023 - Current
Surf Team Lead
KSWC - Surf Ranch Lemoore
09.2022 - Current
Shaping Instructor
UCSD
01.2021 - 07.2022
Surfboard Repair
Ding King
09.2019 - 05.2022
Volunteer
International Volunteer HQ
10.2018 - 01.2019
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