Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brendan Witt

Ankeny,IA

Summary

Dynamic Pharmacy Operations Manager with a proven track record at Right Dose Pharmacy, enhancing operational efficiency and reducing medication errors through innovative workflow optimization. Skilled in team building and training, I foster a collaborative environment that drives performance and patient safety, ensuring high-quality service delivery and satisfaction.

Overview

1
1
Certification

Work History

Pharmacy Operations Manager

Right Dose Pharmacy
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
  • Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
  • Analyzed data on dispensing errors to identify trends, leading to the implementation of targeted strategies for error reduction.
  • Supervised a team of 20+ technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
  • Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
  • Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Collaborated with store manager to maintain daily operations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Fulfillment Supervisor

Right Dose Pharmacy
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Consistently met or exceeded order fulfillment deadlines through efficient resource allocation and workload distribution among team members.
  • Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
  • Increased team productivity, providing clear communication and regular performance feedback to staff members.
  • Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback on their work contributions.
  • Played an instrumental role in achieving on-time delivery goals through careful planning and execution of daily tasks and responsibilities.
  • Enhanced customer satisfaction levels by promptly addressing and resolving order-related issues.
  • Managed employee scheduling to ensure adequate staffing levels during peak periods or in response to unexpected absences.

Delivery Supervisor

Right Dose Pharmacy
  • Mentored new delivery team members, providing guidance on best practices and company policies.
  • Increased delivery efficiency by streamlining route planning and prioritizing customer needs.
  • Created detailed reports on team performance metrics, highlighting successes and addressing areas for improvement.
  • Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
  • Optimized vehicle maintenance schedules to ensure minimal downtime and increased reliability.
  • Assisted in the development of company-wide delivery policies and procedures to ensure consistency across all locations.
  • Managed budgetary constraints effectively, ensuring cost-effective operations without sacrificing service quality.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Enhanced customer satisfaction with timely communication and proactive issue resolution.

Delivery Driver

Right Dose Pharmacy
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

Human Resources Manager

Kmart
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Processed employee claims involving performance issues and harassment.

Hard Lines Manager

Kmart
  • Optimized store layout for improved traffic flow, creating an organized shopping environment for customers.
  • Addressed customer complaints promptly and professionally, ensuring swift resolution of issues while maintaining high levels of customer satisfaction.
  • Led a cross-functional team to drive improvements in product presentation, leading to enhanced store appearance and customer experience.
  • Conducted regular competitor analysis to stay current with industry trends and adjust pricing strategies accordingly.
  • Facilitated clear communication between store management and associates by holding regular meetings focused on goal setting and performance feedback.
  • Managed daily operations within the hardlines division, overseeing staff scheduling, training, and performance evaluations.
  • Coordinated seasonal merchandise transitions smoothly while adhering closely to deadlines.
  • Supported overall company initiatives by participating actively in store-wide initiatives and events.
  • Contributed to overall store profitability by effectively managing labor costs within the hardlines department budget constraints.
  • Implemented loss prevention measures, resulting in reduced shrinkage and improved profit margins.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Business And Marketing

NIACC
Mason City, IA

Skills

  • Prescription verification
  • Medication dispensing
  • Patient counseling
  • Workflow optimization
  • Pharmacy management
  • Pharmacy automation
  • Patient safety
  • Drug safety
  • Training and mentoring
  • Professional ethics
  • Team building
  • Operations management
  • Staff management
  • Staff training
  • Inventory control
  • Quality assurance
  • Policy enforcement
  • Performance metrics
  • Service delivery optimization
  • Pharmacy operations management
  • Teamwork and collaboration
  • Time management
  • Problem-solving
  • Customer service
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Decision-making
  • Relationship building
  • Operational efficiency
  • Employee supervision
  • Task prioritization
  • Self motivation
  • Medical terminology
  • Analytical thinking
  • Conflict resolution
  • Goal setting
  • Problem identification
  • Professionalism

Certification

CPHT registered in the state of Iowa

Timeline

Pharmacy Operations Manager

Right Dose Pharmacy

Fulfillment Supervisor

Right Dose Pharmacy

Delivery Supervisor

Right Dose Pharmacy

Delivery Driver

Right Dose Pharmacy

Human Resources Manager

Kmart

Hard Lines Manager

Kmart

Business And Marketing

NIACC

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Brendan Witt