Brendan Yowler

Drill duties Saturday/Sunday once a month on the 180th Fighter Wing Air Force Base. Currently awaiting basic training and tech school.

Owning and operating a professional auto detailing business, managing all aspects of daily operations including customer service, scheduling, marketing, website creation/management and financial tracking. Delivered high-quality interior and exterior detailing services while developing strong client relationships, ensuring customer satisfaction, and growing the business.

Developed and maintained testing environments for sensitive customer data. Collaborated with marketing and development teams to test and debug new and existing credit card account features in various environments. Acted as POC for test data manipulation and support for development teams.

• Supervised daily operations of quality assurance department, reporting to leadership quality metrics and associate performance.
• Oversaw daily audits of driver support members' interactions with Amazon delivery drivers.
• Led audit training and team building exercises.
• AI implementation to maximize quality and efficiency of quality auditing process.
• Tracking building wide quality metrics to develop improved methods and protocols for more effective driver support.

• Responsible for Problem Solving Department daily operations and meeting time sensitive package processing.
• Implemented process improvements that reduced operational bottlenecks and increased throughput.
• Led team operations to optimize productivity and improve workflow efficiency.
• Reported directly to facility leadership on department performance and workflow.
• Oversaw and delivered training to associates and monitored performance.