Brendan D. Mccarthy
North Andover,MA
Summary
Achieved significant sales growth at JW North America by mastering product knowledge and excelling in relationship building. Leveraged account management and sales reporting skills to expand market share and enhance customer satisfaction. Demonstrated a proven track record of closing lucrative deals and fostering long-term client relationships, contributing to a substantial increase in territory revenue.
Overview
18
18
years of professional experience
Work History
Sales Manager
JW North America
09.2012 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prioritized urgent orders based on customer needs while balancing overall workload for optimal efficiency within the team.
- Developed comprehensive reports detailing order status updates for upper management review.
- Implemented robust inventory management processes to minimize stock shortages and optimize warehouse space utilization.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Developed and maintained compliance (FDA) database, tracking all compliance activities and documents.
Area Sales Representative
Seaboard Products
03.2006 - 09.2012
- Built relationships with customers to encourage repeat business.
- Increased market share with launch of new products and expansion of existing customer base.
- Prioritized sales work based on market trends, customer needs and territory goals.
- Resolved customer complaints efficiently while maintaining professionalism and ensuring continued positive relationships with clients.
- Cultivated strong base of satisfied customers for long-term territory revenue.
Education
St. John's Preparatory School
Danvers, MA05.1998
BBA -
St. Michael's College
Colchester, Vermont05.2002
Skills
- Relationship Building
- Product Knowledge
- Account Management
- Sales Reporting
Timeline
Sales Manager
JW North America
09.2012 - Current
Area Sales Representative
Seaboard Products
03.2006 - 09.2012
St. John's Preparatory School
BBA -
St. Michael's College