Summary
Overview
Work History
Education
Skills
Timeline
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Brendan Hamner BH

Seabrook,TX

Summary

A highly motivated, self-driven team player with strong leadership and an outstanding work ethic. Highly skilled and experienced salesman with diverse qualities and attention to detail. Focused on going above and beyond to support the team and business. Knowledgeable and dedicated customer service professional with extensive experience in the Telecommunications industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

CURRENTCUSTOMER SERVICE REPRESENTATIVE

Xfinity Comcast
Houston, TX
01.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities
  • Regularly exceeded daily sales and product add-on quotas
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Landscaper

06.2018 - 11.2019
  • Provided clients with excellent service ranging from mowing lawns, weed eating, edging, deck demolition and construction
  • Stone laying and brick mortaring, gardening and other services related to lawn care and weed prevention.

RETAIL SALES CONSULTANT/TEAM LEAD

AT&T
05.2016 - 08.2018
  • Provided award winning customer service at a JD Power Award winning company
  • Designated Store Apple Master & Team lead within first 6 months with the company
  • Increased revenue and overall metrics in store by 26%
  • Experience setting appointments over the phone (cold calling) Small
  • Business experience and in person appointment set up
  • Awarded Top Store in South Texas Market for Q4 2017.

REEL OPERATOR

FlexSteel Pipeline Technologies
01.2013 - 11.2015
  • Experienced & cross-trained in all 4 departments; Extrusion, Steel Strip
  • Applications, Hydro Test & Respool (Finished Goods)

Customer Service, Bartender/Server

Crabby Joe's Bar & Grill
05.2008 - 01.2012
  • Provided excellent, in a fast paced Environment as a
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Education

Associate of Applied Business - Business

Georgian College
04.2010

Skills

  • SKILLS Courteous with Strong Service
  • Mindset
  • POS Systems and Ordering
  • Platforms
  • Verbal and Written
  • Communication
  • Data Entry and Maintenance
  • Calm and Professional Under
  • Pressure
  • Multitasking and Prioritization
  • Customer Retention Strategies
  • Customer Account Management

Timeline

CURRENTCUSTOMER SERVICE REPRESENTATIVE

Xfinity Comcast
01.2020

Landscaper

06.2018 - 11.2019

RETAIL SALES CONSULTANT/TEAM LEAD

AT&T
05.2016 - 08.2018

REEL OPERATOR

FlexSteel Pipeline Technologies
01.2013 - 11.2015

Customer Service, Bartender/Server

Crabby Joe's Bar & Grill
05.2008 - 01.2012

Associate of Applied Business - Business

Georgian College

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Brendan Hamner BH